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eBookHow to Transform Your Customer Service with Search

To succeed at customer self-service or assisted support, you need to give your customers and support analysts instant access to relevant knowledge to deflect and solve cases fast. Find out how intelligent search technology does just that, by leveraging your existing knowledge and making it available securely to your customers and employees as they work in Salesforce.

This in-depth guide to using search driven knowledge and Salesforce to power your customer service explains:

  • The three realities that make omni-channel customer service so challenging, and why relevant knowledge is critical.
  • How service & support leaders can address these realities using Salesforce and intelligent search.
  • How you can incorporate intelligent search into your operations quickly and cost-effectively for immediate impact.

Download the guide today to learn more.

Learn More About The Coveo Intelligent Search Platform

How to Transform Your Customer Service with Intelligent Search & Salesforce

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