Cookie Policy

Last updated on June 21, 2022

This Cookie Policy (“Policy”) outlines how Coveo Solutions, Inc. and its affiliates (“Coveo” or "we," "us" and "our") use cookies, web beacons and other technologies (collectively in this Policy, "cookies") to customize and improve our website www.coveo.com and related domains that Coveo operates and that link to this Policy (“Website”). We will explain what these technologies are, how we use them, and how you can change and control your settings depending on the level of personalization you require.

 

What are cookies? 

A cookie is a piece of data contained in a small text file that is stored in your browser when you visit a website, in order to remember information about you such as your preferences or past actions. They may be set by the entity operating the website, in this case Coveo (“First-party cookies”) or come from a domain different from the domain of the website you are visiting (“Third-party cookies”). Third-party cookies enable third party features or functionality to be provided on or through the website (for advertising, or interactive content for instance) and can in some cases track your browsing history across different websites.  We may also use other technologies, similar to cookies, like web beacons (pieces of software code on a web page or in an e-mail message that is used to track pages viewed or messages opened, also known as tracking pixels) or via the use of local storage which  allows data about your browser or device to be stored locally on your browser or device and includes HTML5 local storage and browser cache.

Why do we use these technologies?

We use cookies for many different purposes: store your preferences and settings; assist with security and administrative functions; gather information on your activities and behavior on our Website; customize and enhance your user experience; identify your areas of interest in order to provide you with relevant content and determine whether you are likely to be interested in our products so that we can better target our marketing efforts. To assist in these efforts, we may also share information about your use of our site with our social media, advertising and analytics partners.

Cookies used by Coveo

The table below explains the cookies we use and why:


Description


Provider & Cookies

Strictly necessary cookies 

These cookies are necessary for our Website to function properly, by enabling basic features such as account registration, remembering your cookie preferences, and ensuring the security and integrity of our Website. They cannot be disabled

Coveo: ASP.NET_SessionId

Salesforce: force-stream; BrowserId; force-proxy-stream; BrowserId_sec; pctrk; sfdc-stream; clientSrc; sid; QCQQ; inst; guest_uuid_essential_0DM0d000000fxUO; renderCtx; CookieConsentPolicy; idccsrf; oid; sid_Client

CodeSandbox: signedIn 

OneTrust: OptanonAlertBoxClosed; OptanonConsent

Cloudflare: __cf_bm

Amazon Web Services: AWSALB, AWSALBCORS

Marketo: BIGipServerabbweb-nginx-app_https

Functionality cookies

These cookies allow us to remember the choices you made on our Website, like your preferred language or the region that you are in, and to provide you with a more personalized and effective user experience. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

Coveo: website#lang; PositiveSurveyStateIds; NegativeSurveyStateIds; CompleteSurveyStateIds; darkMode; c4scDeployment; pushBanner_xxx

Google: _GRECAPTCHA; NID

Github: _octo, logged_in

Wistia: _gid, _ga

Performance cookies

Also known as analytics cookies, these cookies collect information about your usage of our Website including how long you spend on the Website and the pages you visit. This allows us to measure its performance and helps us to understand how we can improve it accordingly for you and other users. 

Coveo: __coveo.analytics.history

Amplitude: amp_cookie_test; _tldtest_xxxxxxxxxxxxxxxxxxxxxxxxxxxxx; amp_id_xxx; amplitude_testcoveo.com

Hotjar: _hjIncludedInPageviewSample; _hjid; _hjAbsoluteSessionInProgress; _hjTLDTest; _hjFirstSeen; _hjIncludedInSessionSample; _hjSessionRejected 

Sitecore: SC_ANALYTICS_GLOBAL_COOKIE

Salesforce: autocomplete; oinfo

Google: _gat_gtag_xxxx; _gat_UA-; _gid; _ga; ; _gclxxxx

Unbounce: ubpv; ubvs; ubvt

Marketing & advertising cookies

These cookies may be set by Coveo or by our advertising partners. They are used to display content, including advertisements on the Website and elsewhere on the internet, based on your preferences and interests. We also use them to measure the effectiveness of our campaigns and to determine whether you are likely to be interested in our products so that we can better target our marketing efforts.

Bing: _uetvid; _uetsid; SRM_B; MUID

Drift: drift_aid; driftt_aid; drift_campaign_refresh

Bizible: _biz_uid; _biz_nA; _biz_sid; _biz_pendingA; _BUID; _biz_dfsA; _biz_flagsA;_biz_kvpA; ARRAffinitySameSite; ARRAffinity 

Marketo: _mkto_trk; mkto_utms

Facebook: _fbp

LinkedIn: UserMatchHistory; lidc; lang; bscookie; li_gc; bcookie; AnalyticsSyncHistory

Google: test_cookie

Youtube: VISITOR_INFO1_LIVE; CONSENT; YSC

6sense: 6suuid; gd#############

j.6sc.co: _an_uid

 

How to control cookies 

OneTrust Consent Tool. Coveo uses OneTrust as our cookie consent tool, which you can utilize to customize your cookie preferences. When you visit our Website for the first time, a cookie consent banner will pop up and ask you to customize your cookie preferences. If you decide to change your preferences at a later date, you can easily do so by clicking on the “Cookies Preferences” link in the footer of our Website. However, blocking some types of cookies may restrict access to some pages and areas of the Website.

Using Your Browser. Alternatively, most web browsers allow some control of cookies through the browser settings.  Below are links to the cookie opt-out pages of common web browsers. To find information relating to other browsers, please visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit Google Analytics Opt-out Browser Add-on Download Page

Do Not Track Signals.  Some browsers allow a “do not track” ("DNT") setting that requests that a web application disable its tracking of an individual user. If you want to learn more about DNT, you can visit this page. Please note that there is no standardization or consensus around DNT signals at this time. If we detect a DNT signal we will interpret it as an objection to the placement of marketing & advertising cookies.

Cookies Set in the Past. If you accepted cookies and thereafter deleted or disabled them, the information collected prior to the preference change may still be used. If you did not delete the cookies but disabled them, they may still be present in your browser. However, we will stop using the disabled cookie and will not access nor place any further information in the cookie. 

Updates or questions 

We may update this Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal or regulatory reasons. The date at the top of this Policy indicates when it was last updated. We encourage you to periodically review this Policy for the latest information on our use of cookies and related technologies. If you need more information, please contact our privacy team at coveoprivacy[@]coveo.com. 

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