Cookie Policy

Last updated: September 14, 2021

This Cookie Policy (“Policy”) details how Coveo Solutions, Inc. and its affiliates (“Coveo” or "we," "us" and "our") use cookies, web beacons and other technologies to customize and improve our main website www.coveo.com and related domains (“Website”). We will explain what these technologies are, how we use them, and how you can change and control your settings depending on the level of personalization you require.



Cookies & other tracking technologies we use


We use the following types of cookies and similar technologies to recognize or track you in our Website. 


  • Cookies: A cookie is a piece of data contained in a small text file that is stored in your browser or elsewhere on your hard drive. Cookies allow Coveo to identify your device as you navigate through our Website and store some information about your preferences or past actions. They may be served by the entity operating the website, in this case Coveo or by other companies (“Third-party cookies”). Third-party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics) and can in some cases track your browsing history across different websites.  Some cookies called session cookies are automatically deleted when you close your browser. Other, persistent cookies, remain stored in your terminal device until they reach a defined expiration date. 


  • Web beacons (also known as "Tracking pixels"): A web beacon is a piece of software code on a web page or in an e-mail message that is used to track pages viewed or messages opened.

  • Local Storage: local storage allows data about your browser or device to be stored locally on your browser or device and includes HTML5 local storage and browser cache.


  • Embedded scripts: programming code (javascript or custom scripts) designed to collect information about your interactions with our Website.


Why do we use these technologies?


We use cookies for many different purposes. It is first and foremost to gather information on your usage of the Website, and improve it accordingly to offer you the best possible experience. It can also be to customize and personalize your experience, and to present you for instance with content and advertising relevant to your interests. Finally, cookies are a means for Coveo to determine whether you are likely to be interested in our products so that we can better target our marketing efforts. To assist in these efforts, we may also share information about your use of our site with our social media, advertising and analytics partners.



Cookies used by Coveo


The table below explains the cookies we use and why:




Description


Provider & Cookies

Strictly necessary cookies 


These cookies are necessary for our Website to function properly, by enabling basic features such as account registration, ensuring our Website displays correctly on your device, ensuring the security and integrity of our Website, and allowing access to secure areas of the Website. They cannot be disabled. 

Coveo: ASP.NET_SessionId


Salesforce: force-stream; BrowserId; force-proxy-stream; BrowserId_sec; pctrk; sfdc-stream; clientSrc; sid; QCQQ; inst; guest_uuid_essential_0DM0d000000fxUO; renderCtx; CookieConsentPolicy; idccsrf; oid; sid_Client


CodeSandbox: signedIn (x2) 


OneTrust: OptanonAlertBoxClosed; OptanonConsent


Functionality cookies


These cookies allow us to remember the choices you made on our website, like your preferred language or the region that you are in, and to provide you with a more personalized and effective user experience. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

Coveo: website#lang; PositiveSurveyStateIds; NegativeSurveyStateIds; CompleteSurveyStateIds; darkMode; c4scDeployment 



Google: _GRECAPTCHA; NID

Performance cookies


Also known as analytics cookies, these cookies collect information about your usage of our Website including how long you spend on the Website and the pages you visit.  This allows us to measure its performance and helps us to understand how we can improve it accordingly for you and other users. 


Amplitude: amp_cookie_test; _tldtest_xxxxxxxxxxxxxxxxxxxxxxxxxxxxx; amp_342cfd; amplitude_testcoveo.com


Hotjar: _hjIncludedInPageviewSample; _hjid; _hjAbsoluteSessionInProgress; _hjTLDTest; _hjFirstSeen; _hjIncludedInSessionSample; _hjSessionRejected 


Sitecore: SC_ANALYTICS_GLOBAL_COOKIE

S


Salesforce: autocomplete; oinfo


Google: _gat_gtag_UA_72421_1; _gat_UA-; _gid; _ga; _gat; _gat_UA-72421-1; _gclxxxx _gd#############



Targeting and social media cookies

These cookies are used by Coveo and also by third party advertising networks to display content, including advertisements on the Website and elsewhere on the internet, based on your preferences and interests. We also use them to measure the effectiveness of advertising on the Website and to determine whether you are likely to be interested in our products so that we can better target our marketing efforts. 

In addition, our Website uses plugins to allow you to connect to social networking sites. These connections are activated when you click on the logos of these services on our Website. When you access these plugins, they are provided directly by the owner of the plugin, not by us. When you access our Website and are logged in to an account with the providers of those services, your personal information will be shared with those providers whether you interact with the plugin or not.


Drift: drift_aid; driftt_aid; drift_campaign_refresh


Bizible: _biz_uid; _biz_nA; _biz_sid; _biz_pendingA; _BUID; _biz_dfsA; _biz_flagsA;_biz_kvpA; 

 ARRAffinitySameSite; ARRAffinity 


Marketo: _mkto_trk; mkto_utms


Facebook: _fbp


LinkedIn: UserMatchHistory; lidc; lang; bscookie; li_gc; bcookie; AnalyticsSyncHistory


AddThis: __atrfs; __atuvs; uvc; xtc; __atuvc


Google: test_cookie


Youtube: VISITOR_INFO1_LIVE; CONSENT; YSC


6sense: 6suuid; gd#############





How to control cookies 

Cookie Preference Center 

You can customize your cookie preferences at any time by going to our Cookie Preference Center, also accessible in the footer of our Website. However, blocking some types of cookies may restrict access to some pages and areas of the Website. Also keep in mind that strictly necessary cookies cannot be disabled, nor can the tool be used to block cookies on third-party websites linked from our website.

Using Your Browser

Alternatively, most web browsers allow some control of cookies through the browser settings.  Below are links to the cookie opt-out pages of common web browsers. To find information relating to other browsers, please visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit Google Analytics Opt-out Browser Add-on Download Page

Cookies Set in the Past

If you accepted cookies and thereafter deleted or disabled them, the information collected prior to the preference change may still be used. If you did not delete the cookies but disabled them, they may still be present in your browser. However, we will stop using the disabled cookie and will not access nor place any further information in the cookie. 

Do Not Track Signals

If we detect a “Do Not Track” signal, we will interpret it as an objection to the placement of targeting cookies. This may not work for all “Do Not Track” signals as there is no standardization at this time, but you will always have the option to manually opt-out of cookies in our Cookie Preference Center. 



Updates or questions 


We may update this Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons.  Please therefore re-visit this Policy regularly to stay informed about our use of cookies and related technologies.


The date at the top of this Policy indicates when it was last updated.


If you need more information, please contact our Privacy team at coveoprivacy@coveo.com
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