Turn every signal into a more relevant moment

Combine SAP Engagement Cloud customer intelligence with Coveo search and product discovery intelligence to make every interaction smarter.

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Take storefront relevance everywhere

Take storefront relevance everywhere

Extend Coveo product relevance and merchandising into SAP Engagement Cloud email, SMS, push, and automated journeys — personalized to intent and guided by the same rules you use onsite.

One relevance strategy. Every channel.

Take storefront relevance everywhere

Make every discovery more personal

Make every discovery more personal

Bring SAP Engagement Cloud customer, lifecycle, engagement, and product-affinity signals into Coveo to personalize search, recommendations, and merchandising.

More signals. More relevant discovery.

Make every discovery more personal

Pick up where shoppers left off

Pick up where shoppers left off

Turn search and discovery signals into smarter SAP Engagement Cloud journeys — based on what shoppers were trying to accomplish, not just what they viewed or abandoned.

Right where they left off — and ready to convert.

Pickup where shoppers left off

Make every next purchase fit

Make every next purchase fit

Combine Coveo product and fitment intelligence with SAP Engagement Cloud lifecycle signals to surface the right parts, accessories, services, and content for what each customer owns.

The right next purchase, at the right moment.

Make every next purchase fit

FAQ

Coveo + SAP Emarsys FAQs

Everything you need to know about Coveo and SAP Emarsys — how these leading platforms work together to deliver more relevant experiences across the customer journey.

Coveo is an AI-Relevance platform that powers search and product discovery for B2B and B2C commerce, helping shoppers find and discover the right products faster. Coveo was named a Leader in the 2026 Gartner® Magic Quadrant™ for Search and Product Discovery for the third consecutive year.

SAP Emarsys is now SAP Engagement Cloud, a customer engagement platform for personalized, omnichannel experiences across email, mobile, SMS, web, and other channels. SAP was named a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines for the seventh consecutive time.

Yes. Coveo focuses on AI-powered search and product discovery, while SAP Engagement Cloud focuses on personalization and omnichannel customer engagement. Together, their capabilities can support experiences spanning onsite product discovery and ongoing customer engagement.

When connected, customer signals such as engagement and product affinity can complement Coveo's product discovery and search signals, helping organizations create more relevant experiences across onsite discovery and customer engagement channels.

Customer data from SAP Emarsys can provide additional context that can be used to tailor search, recommendations, and merchandising experiences. Coveo's commerce capabilities support personalization using factors including customer profiles, shopping behavior, intent, and visitor interactions.

Coveo captures visitor interactions such as product views, clicks, searches, and purchases. When made available to SAP Emarsys, those signals can provide additional context for personalized customer journeys across channels such as email, SMS, mobile, and web.

Coveo provides AI-powered, personalized product recommendations based on shopper behavior and context. When Coveo and SAP Emarsys are connected appropriately, that product intelligence can be used to support personalized experiences across customer engagement channels.