Usage Analytics

A comprehensive and actionable analytics suite built for results.

A Real-Time Recording of Your Users’ Search Journeys

With rich usage analytics, you have all the information you need to know your users and how their activities drive business critical KPIs
  • Understand user behavior and context to improve user adoption
  • Learn what content is needed to fill content gaps
  • Identify the best content and automatically optimize relevance of search results with Coveo Machine Learning capabilities
Discover How to Leverage Coveo Usage Analytics

The Insights Needed to Continuously Improve

Insights from rich data and agile reporting enable community managers, support and KM professionals, and web administrators to measure and improve self-service, contact center performance, website engagement, and employee proficiency.

  • Track the impact of search on your key performance metrics, including case deflection, conversions, and web visitor engagement.
  • Quantify and measure the success of your search implementation
  • Leverage the expertise of Coveo’s Customer Success Managers to get the most value from your search usage analytics
  • Combine with the precision tunability for complete control over the search experience

TSIA Report: Leveraging Analytics to Boost KM Success

Customer service leaders who are launching a new knowledge management initiative, considering a new customer self-service portal or community, or trying to keep a mature KM program going, should read this report to learn the three ways that analytics can drive success.

Download the report

Analytics Tools Built for Results

User-friendly, flexible and secure usage analytics tools let business managers own the experience without help from IT.

Monitor search performance and trends

Analyze your content and audience with flexible and easy-to-create dashboards.

Creating dashboards

Browse user visits

Discover and learn invaluable information about your users’ search journey in real time with the Visit Browser. Filter with advanced conditions and review matching user activity directly within the Visit Browser. Export the results for further analysis.

Learn more about Visit Browser

Create Custom Reports

Slice and dice your data and create custom reports by adding or removing dimensions, dimension filters, and metrics with pre-configured, interactive explorers.

Creating explorers

Embrace Collaboration

Securely delegate analytics tasks for different use cases with varied user roles and permission filters.

Learn more about report access

Get started with ease

Coveo Usage Analytics works out of the box.