TSIA Lessons Learned | From Search to Generative Answering
You’ve heard it before and continue to hear it every day: GenAI is the next big thing! ChatGPT and other AI tools have brought AI to the forefront of many enterprise discussions. But with such a significant focus on AI, how can we ensure that our enterprise adoption is a success?
During this on-demand webinar, TSIA and Coveo discuss key learnings from Coveo’s Relevance Generative Answering pilot and show how using GenAI can help you deliver a connected experience to:
- Prioritize quality content that is relevant to your customers.
- Protect your enterprise data and security protocols.
- Augment agent proficiency and bring intelligence from across your enterprise to each customer.
Patrick Martin
EVP, Global Customer Experience, Coveo
John Ragsdale
Distinguished Researcher and Vice President of Technology Ecosystems, TSIA
