Help your customers to self-serve with In-Product Experiences

Your customers want to help themselves. Your business needs to meet those expectations. And in times like these, with so much of our interactions moving online, it’s important to reach your customers where they are.

By bringing experience intelligence inside your product, you create greater continuity. Self-service does not feel separate from the rest of your online experience and customers do not have to change context to seek out help. 

If you’re a Support, Success or Product Leader, watch this 30-minute session where you’ll learn how to:

  • Deliver an in-product experience that helps your end-users find success on their own.
  • Gain support internally and champion change for an embedded product experience.
  • Measure success through a reduction in customer effort and overall cost to serve.
  • Stephen Rahal

    Director, Product Marketing

  • Olivier Bonneau

    Product Manager at Coveo