People want to have a single unified experience, a relevant experience, and find the information they need quickly and easily. At f five networks, we are committed to delivering that experience for both customers and employees because we know it helps in everything from getting new ideas into market to increasing customer satisfaction and even improving operating margins. Relevance is really that important. And that's exactly what Coveo helps us provide. We've implemented Kaveo's AI across seven different platforms and use cases at F5 including our main corporate website, our global support hub, product engineering content, and more. We focus on things like anticipating a user's information needs, and we value things like search relevance over volume. We want to guide every user to knowledge and the best outcomes as quickly, and as easily as possible. We've seen tremendous results. With personalization and contextually relevant content, we help both customers and employees find what they need with less effort. For customers, an increase in self solve success helps them become domain experts. And that builds confidence in our products. For employees, they get up to speed, develop proficiency, and deliver value fast With Kavell's artificial intelligence supporting our transformation, we've been able to surpass goals we set across the organization. Including visitors finding relevant results, CSAT surveys, content confidence, reduced customer and employee effort, and increased adoption. We've even surpassed industry leading benchmarks set by TSIA on knowledge feedback. By delivering a cohesive, unified experience across our organization with Kavell, and exceeding customer expectations. We're able to reinforce the excellence of the F five brand and experience. That's why Coveo continues to expand across the F five ecosystem and our partnership continues to prosper.

How F5 Surpasses Industry Benchmarks for Self-Service

How F5 Surpasses Industry Benchmarks for Self-Service Customers and employees expect fast, relevant answers. F5 Networks makes it happen with Coveo AI — powering search and personalization across seven platforms, from their website to their global support hub.

With AI-driven relevance, F5 has:

  • Increased self-service success
  • Helped employees ramp up faster
  • Surpassed industry benchmarks for knowledge feedback

See how they did it

Discover how AI-powered search reduces effort, boosts adoption, and delivers the right answers—fast. Want to improve self-service, CSAT, and digital experiences? Watch F5’s story now.

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