Toolkit
Streamline Site Search Vendor Evaluation - Free RFP Template
Evaluating website search platforms? Use this RFP template to compare vendors across the capabilities that matter most — from content indexing and relevance to AI search, analytics, security, and scalability.
Whether you’re improving search for a public website, resource center, help center, documentation portal, or authenticated customer experience, this template helps you ask sharper questions and evaluate vendors more consistently.
- Unpack the “AI bucket” to understand what’s actually powering search, relevance, recommendations, personalization, and generative answers — not just take a vendor’s black-box claims at face value.
- Pressure-test content readiness to compare how vendors index, secure, refresh, and unify content across websites, CMSs, help centers, portals, documentation, DAMs, and other repositories.
- Separate table stakes from differentiators to identify where vendors truly stand apart across semantic search, query suggestions, AI ranking, business rules, generative answering, analytics, governance, and scalability.
- Build from a proven RFP foundation covering the critical capabilities required for website search and AI-powered discovery.
- See past the relevance black box with vendor questions that reveal how search relevance, AI models, recommendations, and generative answers actually work.
- Align capabilities to real projects with guidelines that connect vendor functionality to your website, portal, help center, and authenticated experience needs.
- Evaluate the full operating model with questions spanning content access, indexing, analytics, security, governance, integrations, implementation, support, and long-term vendor risk.
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