Product Sheet
Coveo for SAP Service
The Challenge:
Customers and agents need fast, and easy access to knowledge to create exceptional customer experiences. Yet disconnected digital journeys fracture the experience, forcing users to search multiple sites for siloed knowledge.
The Solution:
Coveo for SAP Service provides customers and agents with unified access to enterprise-wide knowledge - so customers can resolve issues on their own, and agents can solve cases faster.
- Customer Self-Service: Help users find and discover your content with personalized AI Search, Recommendations & GenAI across websites & community portals. Or create your own intelligent search site using Coveo’s hosted search page!
- Agent Experience: Empower agents with unified access to knowledge across your entire organization and personalized search, directly within the SAP agent console!
Driving customer growth for 18+ years
