Product sheets
Conversational Search by Coveo Search Agent
Your users now expect to have full conversations in your search bar. See how to give them just that with grounded responses that adapt to their intent and guide them to resolutions faster:
- How it works: Search or ask a question and the Search Agent interprets the intent, orchestrates retrieval and reasoning, and generates a grounded answer that maintains context for multi-turn interactions
- Trust & governance: Ensure every answer is permission-aware, grounded in enterprise content, and delivered with full transparency and control
- Key features: Intent-aware answers, multi-turn conversations, orchestration layer, composable UI, analytics & evaluations, and more
- Answers that adapt to intent – From simple questions to complex, multi-step problems, deliver the right answer in context.
- Higher self-service success – Guide users through conversations that resolve issues faster and reduce escalations
- Lower cost to serve – Deflect cases and improve efficiency with accurate, trusted answers across every touchpoint
- Enterprise-ready from day one – Secure, scalable, and designed to work across your existing systems and experiences
For 17+ years, our customers have trusted us with their growth
