Product sheets
Conversational Product Discovery
Whether shoppers arrive with a clear goal or are still exploring, they need a fast, intuitive way to find the right products. As conversational experiences evolve, expectations are rising — but fragmented chatbots often break the journey instead of improving it.
Coveo’s Conversational Product Discovery embeds AI directly into search, unifying product discovery, answers, and recommendations in a single experience. It interprets intent, grounds responses in your catalog, and guides shoppers from vague queries to purchase-ready decisions, without disrupting proven paths to conversion.
- What it is. A search-native, conversational experience that blends natural language queries with relevant product results and structured UI.
- How it works. Interprets intent, retrieves and grounds catalog data, assembles responses, and dynamically adapts layouts in real time.
- The benefits. Unified journeys, built-in merchandising control, and adaptive experiences that accelerate discovery and drive conversion.
For 17+ years, our customers have trusted us with their growth
