Your Roadmap to Intelligent Assisted Support

assisted-support-ebook-cover

Among support leaders’ top priorities are the seemingly contradicting needs to reduce support costs, while improving customer satisfaction through more effortless experiences. With support engineers relying on complex information ecosystems, high turnover rates, and increasing customer expectations, building a sustainable contact center strategy that supports growth has been nearly impossible… until now.

In this eBook you will learn:

  • Why an effortless agent experience remains a challenge for organizations and how to overcome it
  • How intelligent assisted support leverages the collective intelligence from your people, your content and your customers and makes it available at your support engineer’s fingertips
  • Key elements for building your roadmap to AI-powered assisted support, along with next steps and considerations for each step of the way

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Among support leaders’ top priorities are the seemingly contradicting needs to reduce support costs, while improving customer satisfaction through more effortless experiences. With support engineers relying on complex information ecosystems, high turnover rates, and increasing customer expectations, building a sustainable contact center strategy that supports growth has been nearly impossible… until now.

In this eBook you will learn:

  • Why an effortless agent experience remains a challenge for organizations and how to overcome it
  • How intelligent assisted support leverages the collective intelligence from your people, your content and your customers and makes it available at your support engineer’s fingertips
  • Key elements for building your roadmap to AI-powered assisted support, along with next steps and considerations for each step of the way