Ebooks
The Shift Issue
While the rest chase AI hype, smart leaders are building the foundation that makes GenAI actually work. Inside: How Zoom, Boston Scientific, and Vanguard turned search infrastructure into AI advantage.
— The Interviews
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8 - 13
Spotlight: Jeff Harling, Head of Global Digital CX at Zoom
Zoom’s AI strategy began where answers do: at the search bar.
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14 - 17
Spotlight: YC Eu, Head of E-Business at Nespresso Oceania
For Nespresso, better findability means better flavor, faster.
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18 - 23
Spotlight: Laishon Gatson, Sr Technical Product Manager at Vanguard
At Vanguard, the AI revolution started with relevance.
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24 - 27
Spotlight: Deirdre Peters, Head of Digital Experience at Boston Scientific
Boston Scientific turned a search bottleneck into a sales breakthrough.
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28 - 31
Spotlight: Pascal Janzik, Associate Director Digital & eCommerce at Linde
Even industrial buyers expect intuitive search. Linde delivered.
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34 - 35
US Foods: Serving Relevance at Scale with AI-Powered Search
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36 - 37
Cisco: Accelerating Seller Productivity with AI-Powered Search
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38 - 39
Ecolab: Building a Connected B2B Experience
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40 - 41
Xero: Speed Case Resolution With Agentforce
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42 - 43
SAP: AI Search That Inspires Cultural Change
For 17+ years, our customers have trusted us with their growth
