Ebooks
GenAI is all about ROI
Success with AI — especially generative AI — is closer than you think, and today, you’ll see compelling evidence from the pioneers who are leading the charge.
— The Interviews
— AI At Work
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8–13
Spotlight: Michelle Lewis-Miller, SAP Concur Product Support
SAP Concur is crushing digital experience.
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14–19
Spotlight: Paula Mitchell, Freedom Furniture
Freedom Furniture and an endless aisle of possibilities.
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20–25
Spotlight: Cora LaRose, Forcepoint
Forcepoint is unifying a siloed CX and EX, seamlessly.
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26–31
Spotlight: Laurel Poertner, F5 Networks
GenAI question answering and the 11% self-service win.
— AI At Work
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34–35
Xero: Applying AI Search & Generative Answering for Self Service Success
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36–37
Caleres: Delivering Personalized, Immersive Experiences
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38–40
LCBO: Creating Remarkable Commerce Experiences
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40–41
FleetPride: A Digital-First B2B Journey
For 17+ years, our customers have trusted us with their growth
