Ebook
4 Opportunities to Reduce Customer Effort Using AI
- Reduce cost-per-resolution by as much as 37% by uncovering these 4 opportunities in your own service organization.
- Decrease incoming call volume by 57% with 5 simple tweaks to your self-service strategy.
- Increase agent efficiency by 75%+ using the same highly scalable tools as Salesforce.
- A workflow solution that helped a $6.4B SaaS company increase agent proficiency by 34%.
- The best personality type to hire when you’re looking to add “low-effort agents” to your service team.
- How to leverage Experience Engineering to reduce customer effort by up to 66%.
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