Ebook
The Intent Box: Evolving Website Search for Enterprise UX
Website visitors expect your website’s search bar to understand their needs, not just match keywords. Yet most search experiences still rely on outdated keyword matching, forcing visitors to scroll, reformulate, or give up entirely. Consider that 72% of website visitors will abandon a website when they can’t find what they need quickly. Good search connects ready-to-convert visitors to the content that keeps them engaged and moves them from browsers to buyers.
An intent box is search evolved. Powered by AI and generative search, it interprets natural language queries, understands context, and delivers precise answers in real time. It’s more intelligent, adaptive, and aligned with how today’s visitors search.
- The anatomy of an intent box and how it dynamically adapts to different query types, from simple product searches to complex, exploratory questions
- Why chatbots and virtual assistants fall short while the intent box delivers seamless, relevant guidance that drives 62% higher conversion rates
- How Coveo's three-stage RAG approach works to retrieve the most relevant content, extract key insights, and generate trustworthy answers without hallucinations
- Real business impact across four key areas: higher conversions, increased engagement, scalable expertise, and stronger brand loyalty
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