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Senior Technical Product Manager
- Canada; Montreal (Province of Quebec, Canada)
- Professional Services
- Full-time
- Hybrid
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Lead complex digital transformations for some of the world's most recognized brands.
Have you ever wondered what it takes to deliver highly technical software implementations at enterprise scale? Join our Professional Services team and help customers unlock the full potential of Coveo's AI-powered platform.
With more than 1,000 implementations delivered over the years for global organizations such as Dell, Rolex, and Salesforce, our team tackles complex technical challenges every day. You'll play a key role in aligning business objectives, technical requirements, and project execution to ensure successful customer outcomes.
As one of our Technical Product Managers, you will:
- Lead the implementation of Coveo's platform by defining project scope, objectives, milestones, and success criteria.
- Act as the primary delivery lead and trusted advisor for customer stakeholders, driving alignment, decision-making, and accountability throughout the implementation lifecycle.
- Coordinate customer stakeholders, internal experts, and project resources while managing expectations throughout the engagement.
- Develop and maintain detailed project plans, proactively tracking budgets, timelines, dependencies, and deliverables.
- Manage project changes, assess impacts, and implement mitigation strategies to minimize delays and risks.
- Communicate project progress regularly to customers and internal stakeholders through status reports, governance meetings, and executive updates.
- Identify, assess, document, mitigate, and escalate risks when required to ensure successful project delivery.
- Partner closely with architects, developers, and technical customer stakeholders to translate business requirements into user stories and implementation decisions that maximize customer value.
Here is what will qualify you for the role:
- At least 3 years of experience managing large-scale information technology implementation projects.
- At least 5 years of experience gathering requirements, producing technical documentation, and coordinating quality assurance activities.
- Strong understanding of the technical challenges associated with implementing cloud-based software solutions and web applications.
- Excellent stakeholder management, leadership, organizational, and communication skills in complex customer-facing environments.
- Ability to influence and collaborate effectively with developers, architects, business stakeholders, and executive sponsors.
What will make you stand out:
- Experience with Agile delivery methodologies and tools such as Jira and Azure DevOps.
- Project management certifications such as Project Management Professional (PMP), Scrum Master, or equivalent.
- Experience with web development or software engineering.
- Knowledge of enterprise search, indexing technologies, Salesforce ecosystems, or professional services automation tools such as Certinia (formerly FinancialForce) or Mavenlink.
- Experience working in a consulting, professional services, or customer implementation environment.
This role requires strong English communication skills, as you will work primarily with English-speaking customers and stakeholders across North America and global markets.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
