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Instructional Designer
- Montreal (Province of Quebec, Canada)
- Customer Enablement
- Full-time
- Hybrid
< See All Positions
Turn complex technology into learning that truly clicks.
How do you help people confidently adopt a fast-evolving artificial intelligence platform? By designing learning experiences that are clear, practical, and built to scale. As part of Coveo’s Technical Enablement team, you’ll transform complex technical concepts into learning that drives adoption and measurable impact.
You’ll blend instructional design, facilitation, and strong execution to deliver enablement programs for internal teams and external audiences. This is a hands-on specialist role where your work directly supports how Coveo is learned, used, and trusted.
As one of our Instructional Designers, you will:
- Design and develop engaging digital learning experiences, including self-paced courses, learning paths, microlearning, and certification programs.
- Translate complex products, features, and processes into clear, learner-centered content.
- Facilitate live virtual and in-person enablement sessions adapted to different audiences and technical depths.
Apply adult learning principles and modern instructional design practices across all learning assets. - Maintain and iterate on content using learner feedback, usage data, and program outcomes.
- Build and manage enablement content within Coveo’s learning management system, ensuring consistency and discoverability.
Here is what will qualify you for the role:
- 4+ years of experience in instructional design, learning design, or enablement within a technical or product-driven environment.
- Experience facilitating live training or enablement sessions for technical or mixed audiences.
- Strong understanding of adult learning theory and instructional design best practices.
- Proven ability to manage multiple learning projects, timelines, and stakeholders simultaneously.
What would make you stand out:
- Experience designing or supporting certification programs for internal teams, partners, or customers.
- Experience with the Intellum LMS.
- Knowledge of accessibility and inclusive learning design principles.
- Interest in learning analytics and continuous content optimization.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to know what you're all about!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
