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Manager, HR Shared Services
- Quebec City (Province of Quebec, Canada)
- Human Resources
- Full-time
- Hybrid
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Where operational excellence meets employee experience!
Are you passionate about delivering efficient and delightful employee experiences? At Coveo, we believe that internal experiences should be just as seamless as the products we build. As our Manager, HR Shared Services, you’ll lead the team behind the operational backbone of our People function, covering everything from immigration, leave management, compliance, onboarding, offboarding, employee movements, to our employee helpdesk, and beyond.
From system automation to AI-powered improvements, your work will enhance service delivery, reduce complexity, and help both our employees and HR team move faster, smarter, and with greater clarity.
As our Manager, HR Shared Services, you will:
- Lead the global Shared Services team, composed of 3 HR specialists, ensuring timely and accurate support for employees across all HR operational touchpoints.
- Continuously optimize the onboarding experience to ensure every new Coveo employee feels welcomed, supported, and ready to contribute.
- Collaborate with cross-functional teams to improve our HR and ticketing systems, and business processes with a focus on automation, clarity, and impact.
- Own and improve employee-facing HR documentation to ensure clear, accessible, and up-to-date resources.
- Drive continuous improvement initiatives across Shared Services operations, ensuring our practices scale with Coveo’s global growth.
- Act as an internal expert and escalation point for complex operational questions and process optimization.
Here is what will qualify you for the role:
- 5+ years of experience in human resources, including roles in Shared Services, HR operations, or system implementation.
- Proven leadership experience with the ability to coach and develop high-performing teams.
- Strong project management skills and a track record of delivering process improvements.
- Excellent knowledge of HR systems and service delivery models, especially in fast-growing or global tech environments.
What will make you stand out:
- A deep understanding of Workday or other HRIS platforms, and a curiosity about how AI can transform HR operations.
- A mindset rooted in user experience and operational excellence.
- Comfort navigating ambiguity and shifting priorities in a dynamic business.
- Bilingual in French and English to support our global teams.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
#li-hybrid
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
