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Senior Manager, Technical Engagement Management
- Canada; Montreal (Province of Quebec, Canada)
- Technical Success
- Full-time
- Hybrid
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Lead the evolution of scalable architectures for enterprise success
How do you ensure that every technical engagement not only works today, but scales seamlessly tomorrow? As our Senior Manager, Technical Engagement Management, you’ll define and elevate how Coveo delivers resilient, scalable architectures across our most strategic customers.
You’ll lead a team at the intersection of architecture, value realization, and technical strategy, influencing how we design, govern, and expand complex solutions. This is a highly visible role where your impact will be felt across teams, customers, and the long-term success of our platform.
As our Senior Manager, Technical Engagement Management, you will:
- Lead and grow a team of Technical Engagement Managers (TEMs) supporting strategic accounts and complex expansion initiatives
- Define and enforce technical governance frameworks, including architecture validation, execution gating, and risk mitigation
- Ensure architectural coherence, scalability, and long-term sustainability across customer solutions
- Partner early in discovery and solution design to challenge assumptions and ensure feasibility
- Establish clear technical guardrails, handoffs, and decision frameworks across Technical Solutions, Field Delivery, and Professional Services teams
- Intervene in high-risk engagements to stabilize architectures and prevent systemic issues
Here is what will qualify you for the role:
- 10+ years of experience in enterprise software, including architecture, solution engineering, or technical consulting
- Proven experience leading complex, cross-functional technical programs
- Strong expertise in enterprise architecture, integrations, and data systems
- Experience managing and developing technical teams while influencing senior stakeholders
What will make you stand out:
- Ability to operate seamlessly between strategic thinking and hands-on technical problem-solving
- Experience in customer-facing roles with global enterprise clients
- Strong judgment in navigating ambiguity and preventing long-term technical debt
- Track record of driving alignment between business objectives and technical execution
Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
