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Vice President, Professional Services & Support
- Montreal (Province of Quebec, Canada); Quebec City (Province of Quebec, Canada)
- Professional Services
- Full-time
- Hybrid
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Lead the next phase of Professional Services at Coveo, driving impact for customers, partners, and global growth
Coveo empowers enterprises to use AI for personalized digital experiences at scale. Built on intelligent search, our enterprise-grade GenAI platform helps 700+ customers unify data, understand intent, and deliver tailored experiences across Commerce and Knowledge. With a strong product foundation, global reach, and a “One Team” culture, Coveo is primed for its next chapter of growth.
We’re seeking a Vice President of Professional Services & Support to lead our global PS organization through its next phase of transformation. This leader will play a pivotal role in driving customer success, partner enablement, and profitable revenue growth through services.
What You’ll Do
- Lead and scale Coveo’s global Professional Services and Support organization, driving world-class delivery, customer satisfaction, and profitable growth aligned with corporate goals.
- Define and execute a clear multi-year vision for Professional Services that aligns with Coveo’s corporate strategy, drives customer and partner success, and reinforces our customer-obsessed culture through meaningful onsite engagement
- Own the PS P&L, ensuring accurate forecasting, disciplined revenue and margin management, and operational excellence across delivery, resourcing, and financial reporting.
- Oversee key operational processes including supporting sales, SOW creation and approval, change request management, and invoicing reviews to ensure rigor, governance, and profitability.
- Champion customer and partner success by proactively managing a large portfolio of projects and its escalations, risks, complex implementations, while supporting advisory services and enterprise architecture strategy for strategic customers.
- Collaborate cross-functionally with Sales, Account Management, Customer Success, Product, and Partner teams to ensure seamless end-to-end delivery and drive mutual growth across Coveo’s ecosystem.
- Establish and scale a Partner Success function within PS, empowering partners through delivery assurance, enablement, certification, and consistent delivery excellence.
- Inspire, coach, and develop a high-performing global PS leadership team including Directors, Managers, and Senior Solution Consultants; fostering accountability, growth, and alignment with Coveo’s values.
What You’ll Bring
- Proven track record of leadership (15+ years) in Professional Services, Systems Integration, or related post-sales organizations within enterprise SaaS or technology environments.
- Strategic and operational excellence, with demonstrated success managing Project Portfolios, P&L, forecasting, utilization, and margin performance while scaling a global services organization.
- Strong alignment mindset, capable of connecting departmental strategy, operations, and vision to corporate goals and company-wide growth initiatives.
- Deep experience in partner enablement and ecosystem development, building scalable co-delivery frameworks that ensure consistent, high-quality outcomes.
- Exceptional leadership and people development skills, with the ability to inspire, coach, and empower a high-performing, globally distributed team, while serving as a trusted customer-facing executive; acting as an escalation point, executive sponsor, and advocate for key accounts.
- Customer-first and results-driven orientation, passionate about delivering measurable value and business impact through technology and AI innovation.
Send us your application, we want to know what you're all about!
Join the Coveolife!
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
