Senior Program Manager, B2B Commerce

United States
Spontaneous Applications
Full-time
Remote

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Coordinating the nervous system of our commerce experience

Are you passionate about orchestrating cross-functional teams to deliver exceptional B2B commerce experiences? Coveo's Ecommerce Business Unit is expanding and seeks its foundational B2B-focused role: a Program Manager to connect and coordinate efforts across the organization.

Reporting to the GM of Commerce, you will serve as the nervous system connecting various departments, ensuring our B2B commerce initiatives are aligned, executed efficiently, and that we drive measurable results for our customers.

This role offers a high-visibility opportunity to influence Coveo's B2B commerce strategy and execution across the organization.

Your main responsibilities will include:

Drive B2B Strategic Initiatives: Shape the B2B roadmap for the Ecommerce BU by collecting input across customer accounts, industry trends, and internal stakeholders.
Orchestrate Execution Across Functions: Work with Sales, SEs, Product, Marketing, and Engineering to ensure consistent progress on B2B-focused projects—from pre-sales readiness to product roadmap alignment.
Program Ownership: Own and track key B2B initiatives (e.g., B2B launch packages, integrations, partnerships, messaging), ensuring they are delivered on time and in scope.
Sales Enablement & Feedback Loop: Support B2B sellers and sales engineers with market insights, collateral, and competitive intel. Gather field feedback and loop it back into product and strategy.
Customer Engagement Support: Act as a strategic voice in customer conversations where B2B use case nuance matters, especially in early-stage or pilot deployments.

Are you curious?

We have a market-leading AI platform, a dedicated Ecommerce Business Unit, and all the tools you need to succeed in coordinating cross-functional efforts. On your side, you'll need excellent communication skills, strategic thinking, and the ability to navigate complexity while driving initiatives forward.

Here is what will qualify you for the role:

5+ years of experience in program management, business operations, solution consulting, or similar roles in B2B SaaS or digital commerce
Familiarity with B2B ecommerce models, technologies, and trends (e.g., ERP integrations, buyer workflows, complex catalogs)
Exceptional cross-functional coordination skills—you speak Product, Sales, and Engineering fluently
Experience with tools like Jira, Confluence, Salesforce, or similar project management platforms

What will make you stand out:

Experience with search, recommendations, or personalization technologies
Strong stakeholder management and influence capabilities without direct authority
Ability to synthesize complexity into clear decisions, timelines, and communication plans
Track record of successfully managing programs from conception to completion
Understanding of the unique challenges in B2B commerce experiences compared to B2C

Do you think we have a fit?

Send us your application, we want to hear from you!

Join the Coveolife!

Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.

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