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Solution Architect
- Canada
- Professional Services
- Full-time
- Hybrid
< See All Positions
Design intelligent experiences that actually make sense.
How do you translate complex business needs into elegant technical solutions that deliver real impact? As a Solution Architect on our Professional Services team, you’ll be the trusted technical advisor helping world-class customers unlock the full power of Coveo’s relevance technology.
You’ll work at the intersection of business, technology, and people, guiding customers through the design and delivery of intelligent search, recommendations and generative AI experiences that transform how they operate. From discovery to go-live, you’ll shape projects that matter.
As one of our Solution Architect, you will:
- Act as a trusted advisor by understanding customer business challenges and translating them into scalable technical solutions.
- Lead solution design, architecture, and implementation of Coveo’s AI relevance platform across customer digital ecosystems.
- Collaborate with customer stakeholders, from technical teams to executive leaders, to align business goals and technology standards.
- Guide customers through best practices in governance, planning, and delivery throughout the project lifecycle.
- Manage requirements, maintain clear documentation, and support delivery teams using Agile methodologies.
- Partner with Coveo product management and customer success teams to share feedback and improve future implementations.
Here is what will qualify you for the role:
- 8+ years of experience in business analysis, solution architecture, or similar client-facing technical roles
- Proven experience delivering software or cloud implementation projects in a professional services or consulting context
- Strong organizational skills and hands-on experience with Agile methodologies
- Excellent communication and presentation skills, with the ability to engage both technical and business teams as well as executive stakeholders
What will make you stand out:
- Experience working with cloud, AI and hosted solutions such as Salesforce, ServiceNow, SharePoint, or commerce platforms
- Background in customer-facing consulting roles, with a strong advisor mindset
- Ability to write simple scripts in Python or similar programming languages
- Experience with Salesforce or commerce platforms, with certification considered a strong asset
Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
