IT Helpdesk - Level 1

  • Quebec City (Province of Quebec, Canada)
  • Spontaneous Applications
  • Full-time
  • Hybrid
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Your opportunity to power a smooth, proactive, and people-first tech support experience.

As a Level 1 IT Helpdesk Specialist at Coveo, you’ll be the first point of contact for employees seeking technical assistance. Whether you’re solving access issues, troubleshooting hardware, or guiding someone through a software hiccup, your work keeps our teams running at full speed.

But this role goes beyond solving tickets—it’s about creating a positive, reliable, and empowering support experience across the entire organization. You'll work closely with teams from every corner of Coveo and develop both technical skills and a deep understanding of how modern IT operations fuel productivity.

What makes this opportunity exciting?

Because Helpdesk Specialists work closely with every part of the organization—from new hires onboarding to developers rolling out new tools—they gain a unique bird’s-eye view of how Coveo operates. You’ll grow your technical knowledge while directly improving how people work every day. It’s a role that blends problem-solving with people skills and sets the foundation for an impactful career in IT.

Here is a glimpse at your responsibilities:

  • Act as the first line of support for internal technical issues, including user account setup, password resets, device troubleshooting, and basic application support.
  • Triage, track, and resolve support tickets using our IT service management (ITSM) system—ensuring timely and professional communication.
  • Escalate more complex issues to Level 2/3/4 support while keeping users informed and reassured throughout the process.
  • Support onboarding and offboarding processes ensuring timely delivery of hardware and login details
  • Document recurring issues, fixes, and support processes to continuously improve internal IT documentation and self-service resources.

Here is what will qualify you for the role:

  • A foundational understanding of Windows, macOS, and common enterprise applications (like Microsoft 365, Slack, Zoom).
  • Strong communication and customer service skills—you’re calm under pressure and good at translating technical terms into plain language.
  • A curiosity for technology and a problem-solving mindset.

Here is what would make you stand out:

  • Experience with IT ticketing systems like Jira Service Management or ServiceNow.
  • Exposure to account management tools like Azure AD or Google Workspace.
  • Familiarity with basic networking concepts (VPN, DNS, Wi-Fi) and hardware troubleshooting.
  • Knowledge of Jamf or Intune device management systems.
  • A passion for growth—whether you’re self-taught or just getting started, we value enthusiasm and potential.

Do you think you can bring this role to life? 

You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to get to know you! 

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.

#li-hybrid

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.

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Are you currently legally allowed to work in Canada? / Es-tu présentement légalement autorisé.e à travailler au Canada?*
How many years of experience relevant to this role do you estimate you have? Combien d'années d'expérience pertinente pour le rôle estimes-tu avoir ?*
Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.*
For more information regarding how we use your personal information as part of the recruitment process, please read our Applicant and Candidate Privacy Notice: https://www.coveo.com/en/company/legal/privacy/applicant-and-candidate-privacy-notice // Pour obtenir plus d'information concernant l'utilisation de vos données personnelles lors du processus de recrutement, veuillez consulter notre Déclaration de protection de la vie privée : https://www.coveo.com/fr/compagnie/legal/vie-privee/declaration-de-protection-de-la-vie-privee-des-candidats*
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The candidate's employment is contingent upon the successful completion of a background check. The candidate acknowledges that any conditional employment offer may be withdrawn, or employment terminated with cause, following the completion of an unsuccessful background check, whether such background check is completed before or after the employment start date.*

Coveo is an inclusive employer who values D&I principles and is dedicated to be a self-aware employer. We are determined to ensure all candidates are treated with equity and fairness and that everyone gets an equal chance to access employment opportunities at Coveo.

Note that the following questions are entirely optional and, if you choose to answer, will not be linked to your name or job application. It will therefore not affect your application. The data will be aggregated and will serve reporting purposes only so we can measure the level of inclusivity of our hiring process and identify potential areas of improvement for our D&I hiring practice. For more information on the way we process your information, please refer to our Applicant and Candidate Privacy Notice.

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Coveo est un employeur inclusif qui respecte et valorise les principes de Diversité et Inclusion et est décidé à être une organisation consciente. Nous sommes déterminés à ce que tous les candidats soient traités de façon juste et équitable et disposent d'une chance égale d'accéder aux opportunités d'emploi chez Coveo.

Les questions suivantes sont totalement optionnelles et n'affecteront pas ton application. Les données seront agrégées et serviront à analyser le degré d'inclusivité de notre processus ainsi que des pistes d'améliorations potentielles dans notre pratique de Diversité et Inclusion. Pour plus d'information, merci de te référer à notre Avis de confidentialité pour les candidats et postulants.

 

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We're sorry, we have not been able to submit your application. Please try again. If the problem persists, please send us a message at hr@coveo.com.
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