Sales Operations Analyst

  • Montreal / Quebec City (Province of Quebec, Canada)
  • Sales Operations
  • Full-time
  • Hybrid
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Empower Account Management Efficiency

Are you passionate about optimizing customer interactions and operational efficiencies? We're seeking a sales operations analyst to pioneer operations and streamline day-to-day functions within our newly established account management department. It is an opportunity to be at the forefront of building new business capabilities, driving service excellence and expanding Coveo's client base.

In this role, your main responsibility is to oversee and manage the account management team’s operations and ensure that the fast-growing account management team is properly equipped to deliver world-class service to Coveo’s install base clients. 

As our sales operations analyst, you will:

  • Collaborate with management to address short, medium, and long-term operational and analytical needs.
  • Work with account management leadership on key projects and strategic initiatives.
  • Develop comprehensive reports and dashboards to empower account managers and team leaders.
  • Utilize data analysis to uncover performance trends, correlations, and actionable insights, optimizing operations and fueling sales growth.
  • Foster cross-functional internal partnerships to drive business initiatives, including enablement, CRM  system improvements, reporting and analysis, process improvement and optimization, and more.

Here is what will qualify you for the role:

  • 1+ year of experience in customer-facing operations with proven expertise in process enhancement and optimization.
  • Proficiency with Salesforce CRM, Excel, Google Sheets and PowerPoint.
  • Familiarity with business intelligence and data visualization tools.

What would make you stand out:

  • Bachelor's degree in Business and Technology Management, Finance, Marketing, Management).
  • Solid grasp of Lead-to-Close processes, strong business acumen and problem-solving abilities, and excel in building new capabilities for a team. 
  • Comfortable with ambiguity; adaptability is key in our fast-paced work environment.
  • Experience in the technology sector, preferably with SaaS/PaaS or software.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

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