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Become a key player in our sales and customer growth strategy!
Coveo’s Business Strategy & Value Advisory (SVA) Team is looking for a Strategy Advisor to become a key player in our sales and customer growth strategy for 2023 and beyond. With support from Senior Advisors, you will drive SVA customer engagements with our install base and prospects to support the Coveo Customer Success and Sales teams. You will be supporting SVA improvement initiatives to embed strategy and business value thinking / capabilities across the organization, and help us scale on our high-powered growth trajectory.
We are looking for a strategic thinker, preferably with eCommerce knowledge/interest, who thrives on analyzing customers’ business performance and crafting strategic and tactical solutions in line with their digital business objectives. An analytical problem-solver and lifelong learner, you are intellectually curious and love bringing structure to ambiguous and strategic business problems. You are comfortable partaking in executive conversations, crafting executive narratives and strategic roadmaps, as well as analyzing data, modeling business cases and developing tactical roadmaps.
As a self-starter, you enjoy working autonomously in a fast-paced and innovative environment, while collaborating in a team setting and acting as a steward for our AI-driven mission. You possess an abundance of energy, and people know you as a high-achiever that loves running initiatives and programs independently within a “start-up paced” technology company!
Design strategic roadmaps and lead business value assessments for companies that are investing in eCommerce and overall Customer Experience!
At an exciting time in the expansion of Coveo’s strategy, the successful candidate will be responsible for a wide variety of responsibilities.
Here is a glimpse of what you’ll be doing:
- Lead multiple customer engagements and drive customer-facing discovery, data collection and review sessions.
- Work closely with prospective and existing customers, alongside sales, customer success and product leadership, to identify, prioritize and quantify key business drivers and metrics, and help customers understand how our solutions will help them achieve their strategic and financial goals.
- Develop and deliver compelling business case presentations and financial models aimed at identifying, accelerating, justifying, and/or expanding sales opportunities.
- Demonstrate value delivered to the installed base and collaborate with customers and internal teams to continuously align business cases with value delivered.
- Develop business value thought leadership (articles, webinars, studies, etc.) and provide and provide training with sales, customer success and other teams throughout and beyond the sales cycle to embed the value lens throughout the organization.
- Develop tools and documentation to simplify and facilitate business case development process.
Want to be a key player in our super-charged sales and customer growth strategy?
What we're looking for:
- Professional experience ideally in Management Consulting or other consultative, strategic and analytical customer-facing roles, SAAS, digital agency, ecommerce, market research, a big plus!
- Strong B2C and/or B2B business acumen, digital/strategic business advisory, modeling, executive communication, analytical, customer workshop facilitation and business process mapping skills.
- Cross-industry experience in digital strategy and transformation (i.e. digital marketing, ecommerce, operations, collaboration, customer experience and/or innovation).
- Proven success working within cross-functional teams; both technical and business staff, and senior level client stakeholders; ability to develop relationships and influence the thinking of senior stakeholders at the executive level.
- Track record of delivering multiple customer-facing projects, presentations and assessments with varying degrees of scale and complexity and business priority, a plus.
- Strong presentation, facilitation and communication skills, a strong executive presence and comfortable collaborating with and presenting to executives, including handling objections confidently and gracefully.
- Knowledge of SaaS, eCommerce business models, Customer Service and Support, online marketing, CRM, web analytics, common ecommerce technical architecture and platforms, a plus.
Do we have a fit?
Send us your resume and a cover letter, and convince us that you are a must-have rather than a nice-to-have.
Even if your background does not check every single box above, please consider applying. Experience comes in many forms but passion goes a long way and we appreciate that skillsets are transferable.
Join the CoveoLife!
We know that applying to a new role takes a lot of work and we truly value your time.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.
