Full-Stack Solution Engineer, Service

  • Canada
  • Sales Engineering
  • Full-time
  • Remote or Hybrid
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Empowering the Sales team to shine

Join our Solution Engineering team and make your mark on the Coveo platform! As a Developer turned Solution Engineer, you'll be instrumental in crafting the first impressions of our customers with innovative solutions. Your role involves building, maintaining, and enhancing our demo ecosystem and libraries, utilizing a variety of technologies to captivate and inspire our audience. Concretely, you'll support our field Solution Engineers by developing demo environments and tools, while also delivering impactful demos to commercial accounts, showcasing the power of Coveo solutions. If you're a versatile developer eager to dive into solution engineering, this role is for you!

As our Solution Engineer for the Sales teams, you will:

  • Design, Build, Maintain, and Innovate centralized demonstrations in our “Field Demo Environment” that are verticalized, flexible and reusable.
  • Develop and deliver your own demos for our Commercial accounts including RFX responses, InfoSec questions and Coveo Solution overviews.
  • Identify and Build “tooling,” processes and documentation that will help us operationally do things better, faster, and smarter.
  • Provide support whenever possible to our Field SEs as they “co-quarterback” our Sales campaigns.
  • Enable teammates and colleagues from other teams on tools, techniques, etc. and “rise the tide for all.
  • Liaise and actively collaborate with our peers in Product, R&D and Solution Architecture to make sure we are always sharing knowledge and exchanging the latest and greatest solutions and best practices.

What we are looking for:

  • Experience in the field as Presales / Sales Engineer / Solution Consultant / Professional Services. You are great at scoping a project and determining key drivers to win a deal.
  • Service platform expertise with technical and business requirements discovery experience in an Service / Website context. i.e. Salesforce Service Cloud, ServiceNow, Zendesk, AEM
  • Strong skills in Frontend (React / HTML/CSS/JavaScript) and good Backend skills (Python/Node/Rest/JSON, etc.).
  • Curiosity and Flexibility: priorities change constantly within Sales Engineering – it’s part of the gig, embrace it!
  • Ability to connect with people to both understand their needs/objectives and identify the optimal Coveo Solution for their requirements.

What would make you stand out:

  • Have the ability to take a mockup, cut it up and turn it into a pixel perfect, live site using React/Redux, Material UI, Typescript (or comparable). Any other skills in Graphic design or building POCs and mock-ups are an asset.
  • Experience with all sorts of platforms Coveo may be found in (Service and Support platforms like Salesforce, ServiceNow, AEM, Zendesk).
  • Familiarity with search engines: Coveo (of course!), SOLR, Elastic, etc.
  • Good documentation and communication skills.

Do you think you can bring this role to life by adding your own color? You don’t need to check every single box; passion goes a long way, and we appreciate that skillsets are transferable.

 Send us your application, we want to know what you're all about!

Join the Coveolife!

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

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