Sales Development Representative - Install Base

  • Montréal, Quebec, Canada
  • Sales
  • Full-time
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Are you ready to help expand Coveo’s existing customer footprint?

Coveo is seeking an energetic, motivated, and ambitious Sales Development Representative (SDR) to prospect and identify new sales opportunities within our current customer accounts across our Service, Workplace lines of business. This role requires a challenger and provocative individual to relentlessly identify new opportunities while working and communicating exceptionally in a highly cross-functional role.  While primarily focused on pipeline development through outbound calling, emailing, and strategic outreach this role also requires working with multiple teams internally to continuously source and identify opportunities.

The SDR holds a key and unique position which works closely with sales, customer success, subscription management, technical teams, and marketing to continually grow our customer accounts. You may be the first impression of Coveo, or being introduced warmly through our internal teams to deliver a personalized and highly credible experience, as well as initial sales qualification. 

Your main responsibilities will include:

  • Build pipeline by outbounding to Business and IT decision makers & executives to set discovery calls in a personalized and targeted fashion
  • Following up on inbound requests and marketing qualified leads
  • Maintain a flawless experience for our customers while uncovering new opportunities
  • Work closely with the Customer Success team to ensure handoff process is followed 
  • Continually provide feedback to help  refine our strategies and messaging in close collaboration with the Marketing team
  • Develop and execute strategies for digital & virtual events hosted by Coveo and third parties in close collaboration with the Marketing and Customer Success team
  • Work with Coveo’s Partner & Alliance team to help identify opportunities to collaborate
  • Work with Account Executives in North America to progress qualified leads through the sales process
  • Leverage the tools and process Coveo has put in place to understand signals in the market and within our customer base to build new pipeline
  • Be a Coveo evangelist by demonstrating a deep understanding of the platform, our competitive differentiators, and the value we provide our customers
  • Stay up to date on trends in the industry and marketing developments in the industry

Ready for a great challenge?   

Relevance is what creates winners in digital experiences. Coveo is the world’s leading cloud-based relevance platform. Using applied AI, the Coveo Relevance Cloud™ is the intelligence layer that transforms digital experiences, starting with intelligent search, through to specialized implementations for ecommerce, service, and workplace.

To support our Growth in North American, you’ll ideally have:

  • Drive: Self-starter, street smart with excellent influence, persuasion & motivation skills
  • Business Acumen: You can quickly assimilate and navigate a variety of B2B B2C organizations as well as their structures & workflows
  • Communication: internally and externally to help continually improve our approach
  • A strong team spirit: Much of the work is highly collaborative & cross functional in nature
  • Charisma: To earn support, trust, and develop long-term partnerships
  • Time Management: Ensuring a balance of time working with the internal teams to understand signals and keep communication strong, while executing on the outbound strategies to build a strong pipeline
  • Flawless English; and no, being functional is NOT sufficient

Nice to haves:

  • Familiarity with the Salesforce ecosystem and Salesforce CRM
  • Familiarity with enterprise business software
  • Account-based selling and buyer-centric messaging experience
  • Being comfortable working with remote teams
  • Sales & account management experience

Do we have a fit?

Send us your resume and a cover letter, and convince us that you are a must-have rather than a nice-to-have.

Even if your background does not check every single box above, please consider applying. Experience comes in many forms but passion goes a long way and we appreciate that skillsets are transferable.

Join the CoveoLife!

We know that applying to a new role takes a lot of work and we truly value your time.

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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