Sales Development Representative - eCommerce

  • Montreal, Quebec, Canada
  • Sales
  • Full-time
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Looking for challenges at the very beginning of the sales funnel?

Coveo is seeking an energetic, motivated, and ambitious Sales Development Representative (SDR) to prospect and identify new sales opportunities in our eCommerce line of business. This role requires a challenger and provocative individual to relentlessly penetrate our target market profiles through outbound calling, emailing, and strategic outreach. 

The SDR holds a key and unique position which works closely with sales, partner managers, R&D, and marketing to bring in prospects at the top of the funnel. You are the first impression of Coveo when a lead comes in or when you're cold calling and it is your job to deliver a personalized and highly credible experience, as well as initial sales qualification. 

Your main responsibilities will include:

  • Build pipeline by outbounding to V and C level eCommerce, Digital Experience, Merchandising, and B2B/B2C executives
  • Follow a process to identify, connect with, differentiate our value to, and schedule discovery calls in a personalized and targeted fashion
  • Continually test, improve, and refine our strategies and messaging in close collaboration with the broader eCommerce division
  • Develop and execute strategies for digital & virtual events hosted by Coveo and third parties in close collaboration with marketing
  • Collaborate with Coveo’s partner ecosystem to generate interest, and qualify sales opportunities
  • Work with Account Executives in North America, Europe, and the UK to progress qualified leads through the sales process
  • Research and build intelligence on accounts to figure out the best strategy to land business with them
  • Be a Coveo evangelist by demonstrating a deep understanding of the platform, our competitive differentiators, and the value we provide our customers
  • Stay up to date on trends in the industry and marketing developments in the industry

Ready for a great challenge?   

We are the leading experience intelligence platform and this is a highly strategic role with career progression opportunities for top performers. Of course this comes with high expectations from your team and you’ll be supported with the best technology, a world-class team of professionals, and consistent training and development. On your side, you’ll need grit, curiosity, focus, self-motivation & dedication to achieve success.

You should also have:

  • Drive: Self-starter, street smart with excellent influence, persuasion & motivation skills
  • Business Acumen: You can quickly assimilate, then navigate a variety of B2B organizations, their structures & workflows
  • Communication: internally and externally to help continually improve our approach
  • A strong team spirit: Much of the work is highly collaborative & cross functional in nature
  • Charisma: To earn support and trust and develop long-term partnerships
  • Flawless English; and no, being functional is NOT sufficient
  • Familiarity with Salesforce.com ecosystem and B2B & B2C e-commerce industry a plus
  • Two plus years experience in sales or business development a plus
  • Account-based selling and buyer-centric messaging experience, a plus
  • Being comfortable working with a remote team

Do we have a fit? Send us your resume and a cover letter, and convince us that you are a must-have rather than a nice-to-have. Join the #CoveoLife!

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!