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Senior Technical Enablement Manager
- Canada
- Sales & Technical Enablement
- Full-time
- Remote or Hybrid
< See All Positions
Turn product innovation into impactful learning experiences.
Coveo’s Product Enablement team ensures that our teams, partners, and customers are ready to adopt and deliver on our fast-evolving product roadmap. As the Product Enablement Manager for the Commerce line of business, you’ll own the end-to-end process that empowers every learner with the knowledge and tools they need to succeed.
Come help us bridge innovation and execution. You’ll work on cutting-edge AI-powered technology, collaborate across departments, and build scalable systems that turn product updates into meaningful enablement experiences. Join us in enabling our customers and the teams that drive Coveo’s growth.
As our Technical Enablement Manager, you will:
- Participate in the enablement strategy for all Commerce product releases, ensuring internal and external readiness.
- Partner with Product, Product Marketing, and Enablement teams to translate new features into effective learning experiences.
- Build and optimize scalable frameworks and processes for readiness milestones, communications, and assets.
- Act as the main liaison, representing enablement across the Commerce line of business, ensuring alignment with go-to-market strategy.
- Help develop and maintain engaging learning product enablement resources (courses, job aid, etc.), demos, and workshops for internal teams, partners, and customers.
Here is what will qualify you for the role:
- Proven experience in product enablement, operations, or software implementation, ideally in software-as-a-service (SaaS) or business-to-business (B2B) technology
- Demonstrated success leading cross-functional release readiness programs that align Product, Marketing, and Customer Success Teams.
- Familiarity with considering GTM teams and internal functions as key learning audiences when designing enablement strategies.
- Excellent organizational, communication, and program management skills in fast-paced, evolving environments.
What would make you stand out:
- Experience in Commerce technology, AI-driven ecosystems, or customer experience platforms, with an ability to connect product value and narrative to releases and features.
- Familiarity with adult learning principles, instructional design, and tools such as learning management systems (LMS) or learning analytics
- Proven ability to design and implement process frameworks or governance models across distributed teams.
- Strong analytical mindset with a focus on measuring enablement impact and continuously improving learning effectiveness.
Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
