UX Team Lead

  • Province of Quebec (Canada)
  • Research and Development
  • Full-time
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The art of making a complex tool accessible to all

As an UX Team Lead, you will act as a creative problem solver and a key player in improving the user experience for the platform. Your focus is to increase the quality of the product by facilitating the design process in cross-departmental initiatives. 

A cohesive, simple and mature user-centric experience and an engaged team are your main priorities.

A glimpse at your day-to-day:

  • Start your day by hanging out at the UX Coffee on Zoom with your team: What's new, what's old, what’s the new Miro feature? It's also time for you to share the latest update on the projects you are leading!
  • Before lunch, you have a quick call with Nicolas, VP of Product to revise the next quarter product roadmap and exchange ideas.
  • Afterwards, you take some time to finish your "UX canvas" before your new project kicks off.
  • The UX lead for Commerce LOB, Serdar, just got back from his design leadership conference and he is ready to share the insights he gained in a co-development session.
  • Time to join a planning session - you co-lead the discussion about the newest platform feature with your product manager, the development team and your fellow designers to identify the main points your team should focus on.
  • On your no-meeting afternoon, you take the opportunity to look at the user testing feedback on the latest usability prototype you produced: it's time for some iterations!
  • You eventually get a ping from one of the engineers about a design review task. Your team seeks your input: Maxime is looking for feedback on the new Data Dashboards, and Gustavo on the new animations.
  • If it’s a Thursday, at the end of the day people stay a while for the happy hour at the office, some open a beer: tomorrow you’re working from home anyway. It’s time to disconnect and enjoy some social time together! 

Are you up to the challenge?

Joining Coveo implies being part of a dynamic team, solving exciting challenges, working with inspiring colleagues, and participating in a culture of continuous feedback! On our side, we value your passion, keen eye, and attention to detail that help cultivate excellence within your team and in the company. 

Our ideal candidate:

  • Has at least 7+ years of hands-on design experience, addressing interaction design challenges for platforms and designing complex workflows and visual systems.
  • Is motivated to take initiatives whilst leading a team of 3-5 designers. 
  • Is located In the Quebec province, so that you can easily travel to one of our offices from time to time to work alongside your amazing peers.

Nice to have: 

  • Previous experience in all parts of the product lifecycle - from problem definition to post-launch.
  • Practical knowledge of design thinking, design sprint, facilitation or similar collaborative design methods.
  • Proactive, organized and independent attitude: on a constant quest to improve and evolve the product. 
  • Good sense of humor is crucial to enjoying working with this team!

Responsibilities

This role requires a hands-on approach and responsibilities will be divided between contributing to the ongoing UX projects for the platform, managing UX resources, providing mentorship to the team and feedback on what they're delivering to increase quality of product.

To resume, you’ll be expected to:

  • Craft human-centered experiences that help achieve business objectives (OKRs).
  • Drive roadmap alongside a product manager and a multidisciplinary agile team.
  • Advocate for our user-centric design and educate stakeholders on UX practices and value.
  • Enable the growth of your team members and provide design review recommendations.
  • Facilitate team meetings and other design sessions: planning, prioritization, design reviews, standups, etc.
  • Communicate on project milestones and ensure alignment with the other UX leaders and product managers.

Join the Coveolife!
If you're interested in helping us shape the future of search around the world, send us a few samples of your work, along with your CV.
If your background does not check every single box above, please consider applying. Experience comes in many forms but passion goes a long way and skills are transferable.
We know that applying to a new role takes a lot of work and we truly value your time in doing so.

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.

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