UX Content Designer

  • Remote - Canada
  • Research and Development
  • Full-time
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Extraordinary made simple

Get ready to put your love of writing clean, scannable copy to good use. Our documentation and design teams are looking for an experienced Content Designer to highlight the user experience through a B2B lens. 

With your love for short copy, be ready to create engaging and guiding B2B experiences and help us explain the unexplainable: machine learning. Indulge your passion for tech by diving deep into the features and capabilities that make our platform unique, while simultaneously crafting engaging and guiding UX copy.

Your day at Coveo

  • Ready with a hot coffee, join the morning scrum to check in with the team.
  • It's 9:30a.m. and along with Sebastien, you look at the analytics behaviors data on onboarding new clients. Together, you brainstorm and modify the copy in order to test a new theory.
  • Before lunch, you are facilitating a workshop with the Support team to simplify the tech jargon and see which sections are harder to understand by users. 
  • It's lunchtime, and Juliana, our design researcher, is hosting a Lunch & Learn on Machine Learning user tests! Obviously, a must-see!
  • In the afternoon, you blocked 2 hours to work on the copy for the side navigation. You're looking forward to share the work with Moni, our tech writer, and Judith, the UX designer on the project.
  • It’s Thursday, and Kevin organized a writer’s guild happy hour! Last time, you had some delicious Kombucha! Maybe this time it will be a beer? 

Your responsibilities

  • Create and communicate UX writing guidelines for our products to ensure multichannel consistency.
  • Partner with product designers, product managers, software engineers, and technical writers to understand users and product needs to create copy that is simple and easy to understand for our audiences.
  • Contribute to product content strategy as well as produce and approve final UX copy for our products.
  • Participate in projects and design engaging content for trial, onboarding and other user journeys. The content you create helps increase user adoption, conversion, and engagement.
  • Collaborate with the marketing and branding teams to ensure a consistent brand voice across the Coveo ecosystem.

Skills and qualifications

  • Minimum 3 years of experience producing user-focused product and UI copy, preferably in the technology industry
  • Bachelor’s degree in English, Communications, UX, Marketing, or related certification
  • A collaborative mindset that craves innovation
  • A desire to learn and staying on top of trends in the digital world
  • An analytical mindset that prefers data to opinion
  • Encouragement of feedback, collaboration and criticism
  • Good organizational skills to manage multiple requests concurrently
  • Familiarity with Google Analytics

We want to see your talent!

✨ Show us your exceptional writing by sharing with us a solid portfolio of your work and/or your website.

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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