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Senior Technical Writer
- Canada
- Research and Development
- Full-time
- Hybrid
< See All Positions
Are you recognized as an expert to transform technical documents into clear and effective resources?
As a Senior Technical Writer at Coveo, you will create and maintain clear, precise documentation to help users leverage Coveo's software for the commerce business. You’ll simplify complex technical concepts, ensuring the documentation is accurate and accessible. In addition to writing, you'll mentor junior writers, stay updated on industry trends, and help standardize processes.
Your work will directly impact the adoption of our Intelligent Search solutions, collaborating with developers, product managers, support agents, and other writers to produce high-quality content.
Here is a glimpse at your responsibilities:
- Collaborate with the development and product teams to gather feature information and test it, then organize it into accurate, clear, and concise documentation.
- Draft and review articles in Visual Studio Code, keeping them up to date with the latest product changes.
- Work in Confluence, Slack, Zoom, and JIRA to communicate with developers and other team members about features, bugs, and documentation tasks.
- Write and update in-product user interface copy and provide suggestions for UX improvements.
- Use GitHub Actions to publish your content to the web and ensure that documentation is consistently up-to-date and publicly available.
- Take part in agile project workflows by attending scrum meetings and integrating into development cycles to keep documentation synchronized with feature releases.
- Create content that simplifies technical concepts and makes them easily understandable for users across the world.
- Develop new processes and standards, or optimize existing ones, to enhance documentation efficiency and quality.
What will qualify you for the role:
- At least 8 years of experience in a similar role.
- Strong ability to break down complex software features and explain them in simple, user-friendly terms.
- Experience with a variety of tools, including Visual Studio Code, Confluence, Slack, JIRA, Figma, Git, GitHub, and markup languages such as AsciiDoc/Markdown.
- Be a proactive communicator who can gather information from various sources and collaborate effectively with teams across the organization.
- Continuously refine documentation practices based on user feedback and industry trends.
- Interest in emerging technologies and tools, specifically around AI, and you have experience supporting their integration into your team workflow.
What would make you stand out:
- Experience writing for software and technical products, particularly in cloud-based technologies.
- Comfort with technical environments and tools, and an eagerness to learn new technologies as needed.
- Ability to work independently, take initiative, and stay organized while managing multiple tasks.
- Familiarity with software development cycles and an understanding of how to document features in sync with releases.
Do you think you can bring this role to life?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to get to know you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.
#li-hybrid
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
