Senior Technical Product Manager - Data Platform

  • Canada
  • Product Management
  • Full-time
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The Data Platform forms the foundation for Coveo's Machine Learning capabilities as well as Line of Business specific features. It is responsible for capturing, storing and validating behavioral data from our customers and systems at scale and currently processes tens of millions of events daily.

As a data platform product manager you will be responsible for identifying the needs of these LoB teams, as well as other teams that depend on the data platform for their features and capabilities. From these needs you gather the requirements and priorities that the data platform needs to handle generically. Similarly, you always keep an eye on how the data platform can give those teams the autonomy to quickly roll out their features. As such, you make sure that the data platform is a force multiplier within the company.

In addition, you assist the different customer-facing teams throughout the customer life cycle to ensure the customer’s implementations of the product are correct and high levels of data quality are achieved. For this you will work with the specialist in each of those teams to make sure they get the right tooling, documentation and samples to efficiently implement and help our customers.

There is no typical day in this role but tomorrow might look like this:

  • Grab a cup of coffee and hop on a call to gather feedback from one of our LoBs who is using our data platform to implement their solutions. Quickly relay this intel to the development team in an email
  • Work with the customer success manager and the onboarding team on the enablement process, to ensure new customers are onboarded and implemented correctly and smoothly
  • Take a moment to go through the development team’s backlog and prioritize these for the next sprint.
  • Meet with the team’s engineering leads to talk about the specs of the latest enhancements you’ve been defining for the last few weeks.
  • Lead a call with our product trainers and sales engineers to show them the latest improvements and best practices to use our product, so they can align their content.

You think you have the vision?

A great product manager is exceptionally good at gathering intelligence, can strategize, and knows the technical and business lingo to work alongside the data platform engineering team as well as the LoB teams and other teams using the data platform. Specifically, we will be looking for:

  • A technology enthusiast with a keen interest in SAAS/PAAS.
  • Affinity with data, data warehousing and SQL at scale.
  • A knack for enterprise software solutions (KM, CRM, communities, intranets, etc.)
  • Excellent business acumen
  • Proven track record in envisioning, planning and executing roadmaps in a high-tech software environment in an organized way
  • A capacity to adapt to one’s audience: you will collaborate with a wide range of professionals of all technical levels

Do you think we have a fit? In this particular role, you’ll be able to significantly influence our data platform, which will not only impact our customers, but the company’s future as well. Send us your resume and convince us that you are a must-have rather than a nice-to-have. Join the #CoveoLife!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.

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