Senior Product Designer - Service

Join our Product Design team! 

As a Senior Product Designer, you’d be working in one of our cross-functional product teams for the Service team ensuring that the team makes the right calls by being in charge of the discovery and delivery phases of design. You will be part of a small but great design team that believes in autonomy, collaboration and user-centricity. 

A glimpse at your day-to-day:

• You’ll be embedded in a cross-functional product team, working closely with product managers, engineers, and data scientists to better understand the context behind every problem
• You’ll be talking to your design colleagues, and share, give and receive regular feedback for your work
• You’ll be advocating for user-centered design, making sure it is a key part of discovery and solution processes
• You’ll lead user research along with product managers and play back your research synthesis for your colleagues
• You’ll create discussion guides, early concepts, and prototypes, then take them to the users for feedback and iteration - we believe it’s important to building a great product
• You’ll be working autonomously; you’ll be surrounded by people who are willing to help, but we trust you and your expertise
• You’ll involve product engineers early and often in your process to ensure alignment - we believe in pairing and working collaboratively—a lot
• You’ll run discovery workshops to understand the problems, align and ideate with your colleagues. We have finessed several of these workshop tactics over the years and documented them in our Design Playbook but we want you to execute and improve them when necessary
• You’ll proactively spot opportunities and help determine the critical areas to work on

Here is what will qualify you for the role: 

• You are a user advocate and a master of insights - gathering and understanding user’s needs through efficient research methodology and making sure it translates in the product execution is in your DNA
• You have more than 5 years of previous experience across the product life cycle, from problem definition to post-launch, collaborating in all phases of an agile delivery process with design, product and engineering colleagues
• You have an online portfolio - showing a good mix of various product design skills and professional maturity through detailed case studies 

 What would make you stand out:

• Your outstanding storytelling skills and ability to articulate your design decisions to different audiences
• Your experience navigating complex product environments in an autonomous manner
• Your expertise in planning and executing team discovery, design and brainstorm workshops

Join the #Coveolife! 

You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to get to know you! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.