Solution Developer - Implementation

  • Montreal / Quebec City
  • Professional Services
  • Full-time
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The Go-To-Person to Implement 

As a solution developer, you will implement and integrate our AI Cloud solutions that change the digital experience for our customers' employees and their own customers. We warn you: it will be no simple task… Coveo has game-changing features out-of-the-box, but you will need great business acumen and technical skills to configure it perfectly to our customers' environment. We are not talking about the colour of the UI here: indexing, in the cloud, millions of documents in many different systems and delivering search results that are relevant to the user’s situation in less than a second brings its own particular challenges. 

Well, specifically, here’s what we’ll count on you and the team to do:

  • Deploy the solution so it connects with the customer's systems in place: that means on premise for some, in the cloud for others and even a mix of both for specific customers…
  • Configure our solution so it consolidates information and ensures features, functionalities and plug-ins work properly and above customers' expectations…
  • Sometimes the customer will want to index a system that is not out-of-the-box for Coveo: you’ll have to dig into the API and work your way through it to fulfill the requirement
  • You might want to work with the customer on an initial fine-tuning of their relevance rankings so that the list of results is contextualized for users
  • Since you know it’s all about adoption, you will make sure the implementation is intuitive and easy to use for the end user and that the customers' specs are overachieved

Your profile

  • You have very strong coding skills that you developed either during your degree in computer science or with years of experience in the business. (A mix of both is ideal!)
  • You are better than most with JavaScript, Typescript,  Python, C# and HTML/CSS. 
  • Experience developing Commerce, Salesforce (Apex or Lightning) or ServiceNow applications is a plus
  • Data normalization and field mapping are concepts that you are familiar with
  • We’ve said it enough, you like coding, but you also have a thing for business. In other words, you are equally tech and business savvy. …  You feel you achieve so much more by working along with a customer or partner than alone between four walls.
  • You have experience in a client facing role, understand the importance of timely communications and see value in collaborating with colleagues to find the best possible solution
  • You can suit up one day and wear a Star Wars t-shirt the next… You adapt to the situation
  • We can count on you to take leadership and ownership of a project. You have the ability to prioritize and work under pressure in a structured, resourceful and thorough manner.
  • Our clients and partners will count on you to meet their expectations, provide clear guidance and proactively catch any potential issues

 

We have a fit? Send us your cover letter and CV to join the #Coveolife!

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!