Client Project Manager

  • London, Greater London, England, United Kingdom
  • Professional Services
  • Full-time
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We are looking for a Project Manager to support our Qubit team in delivering best in class technology implementations and ongoing optimisation programmes. Qubit was recently acquired by Coveo and this role will operate within the Coveo-Qubit Professional Services department.

Qubit provides highly persuasive personalisation at scale, specifically targeted to e-commerce companies. Qubit’s technology transforms the way our clients understand and influence their customers in order to increase revenue, build loyalty and improve marketing efficiency. By combining rich customer data, deep learning technology and advanced segmentation capabilities, our Qubit Customer Influence Engine can precisely match customers with the widest range of personal, online experiences to influence behavior at scale.

Key Responsibilities:

  • Manage end-to-end implementation projects:
    • Building and owning project plans managing expectations with the client including pushing back where required
    • Coordinating and scheduling required resources
  • Delivering implementation and on-boarding projects for a variety of clients
  • Developing where required as well as taking and validating customer briefs, liaising internally as appropriate
  • Summarising and feeding back results from Qubit dashboard on test completion
  • Work with Strategy Consultants to assess the business value of conversion rate optimisation and personalisation programmes for customers
  • Responsible for delivering on projects to costs, timescales and quality
  • Developing client relationships at practitioner level as well as managing delivery and execution including client expectation setting
  • Work cross-functionally with Customer Success team to identify client growth opportunities and flag retention risks 

Personal Attributes:

  • BA/BSc or higher 
  • Fluency in English (written and spoken) 
  • 2-3 years of experience in project management; leading end-to-end SaaS implementations
  • Previous experience in either 1) business analysis, 2) solution development, or 3) project coordination
  • Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
  • Understanding of the SaaS industry and professional services operating models
  • Experience working with software platforms - Asana, Jira, Azure DevOps, etc.

Preferred skills / Nice-to-haves:

  • Comfortable with technical concepts and adept at learning new technology applications
  • Interpersonal skills, with the ability to manage and work with both technical and business staff/customers
  • Strong business acumen 
  • Self starter, who enjoys working autonomously in a fast paced and innovative environment
  • Ability to speak one other European language

Don’t worry if you are missing a couple of the attributes outlined above. If you think you have what it takes, and would be a good fit for the role - we would absolutely love to hear from you. Join the #Coveolife!

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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