UX Research Intern - Summer 2022

  • Quebec, Canada
  • Internships
  • Intern
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The challenge (if you choose to accept it) : join a team of masters of insights !

Our User Experience Research team is looking for an intern! The team mission is to deliver relevant, easy-to-use and engaging experiences. We are looking for someone who will develop and execute research initiatives to design the future of intelligence experiences and also learn about User Experience Research as a practice alongside your mentor. 

You will work in a team of experienced product designers and art directors in a ‘’design ops’’ framework. You absolutely love research, insights and are a highly curious individual ? Continue reading - we might just have the perfect opportunity for you !

More specifically, your mission will include; 

  • Working in a design collaborative environment, not a design bubble
  • Mapping user experiences and ecosystems to identify  pain points and friction
  • Exploring, learning and applying different frameworks from various disciplines - Design Thinking, Service Design, Behavioral economics science, sociology, etc. 
  • Building and Executing research initiatives - Shadowing / User tests / Interviews / Focus Groups / Surveys / Support tickets analysis / Call Analysis / etc. 
  • Analyzing and synthesizing your learnings into insights and actionable recommendations
  • Communicating to different stakeholders

So what’s a typical day like ?  

  • You start the day with a virtual team meeting called Coffee UX.  You have the opportunity to chat about the latest podcasts and articles on design thinking, user interface design and user testing
  • After, you jump back into your work, you want to adjust the discussion guide, to get ready for the first usability testing session
  • It’s already  lunchtime ! You are invited to a Lunch and learn. The menu serves a video and a discussion about “Confirmation biases”
  • In the afternoon, you are facilitating a work session with the Professional Services team and the Customer Success team to better understand the Client’s Implementation journey. 
  •  A colleague is pinging you for some feedback, on a workshop choreography of a co-design session, and you happily jump on a ZOOM meeting to help. 
  • To finish the day, your internship coach sets aside some time for you this afternoon to make sure everything runs smoothly when you start out. You discuss the team dynamics, the technical challenges that await you and the initiatives you could take to find the solution to your current challenges.

Are you our next intern superstar ?

  • You are currently studying either design, UX, Service Design, behavioral science, sociology, anthropology, or social psychology
  • You have a strong attention to detail ; you are known for your sharp eyes 
  • You are someone who shines through organization,prioritization and methodology
  • You are a highly creative person ; we are looking for innovation, great ideas and intelligent reasoning to improve our processes!
  • You’re willing to take the initiative and work autonomously - grab the freedom you’re offered and run with it!
  • You are thriving when things are moving fast and in many directions. You’re going to work on multiple projects at the same time !
  • You’re a great team player. Alone we can do so little; together we can achieve so much!
  • You excel at communicating in English. You can also write and speak French ? That’s even better ! 

 

**Please note that this is a 6 months internship**

 

Why intern at Coveo ?

Interning at Coveo is an opportunity to be part of a passionate and talented team working with bleeding-edge technology. This is not our first rodeo! We have welcomed and accompanied interns since 2005! You will be entrusted with designing projects worthy of your aspirations and ambitions and you will work with a mentor who will share with you a wealth of knowledge that can only be taught in the workplace. Of course, you will also be invited to participate in all company activities, such as happy hours, lunch and learns, hackathons, and more!

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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