Support Enablement Intern - Summer 2023

  • Montreal / Quebec City (Province of Quebec, Canada)
  • Internships
  • Intern
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Cultivate excellence through the Internal Development program in our Technical Support Enablement team!

Do areas like course creation, process development, onboarding, mentoring, learning needs assessments, evaluation, data analysis and continuous improvement sound exciting to you? Then please read on! 

The Technical Support team at Coveo consists of data-driven problem solvers that are divided into Support Delivery and Support Enablement. If the Support Delivery team is the engine that drives the Support operations and ensures customer satisfaction while solving their problems, then the  Support Enablement team is the oil. We are looking for a driven and curious intern to support the Enablement’s team Internal Development Program to ensure knowledge sharing, upskilling and competence development for all members of the Technical Support team. 

 

What would your typical day look like?

  • You start your day off with a cup of your morning beverage of choice and a check-in with your coach to plan today’s work.
  • You plan the next steps of your main project,  the reauthoring of the Technical Support training library: Which module will you tackle today, which interactive elements will you implement, which feedback forms will you analyze, and which subject matter expert do you want input from? 
  • Before lunch, you hop on a call with a stakeholder to gain more insights before gathering the focus group for the training creation process improvement project you are leading. Your work will surely help your fellow technical support colleagues. 
  • It’s already lunch time! Maybe you attend one of the company’s lunch & learn sessions as you seek to benefit from your colleagues’ expertise. 
  • In the afternoon, you attend the Enablement team’s weekly team meeting to hear what your teammates are up to and learn from their areas. 
  • You participate in the Sprint Review of LevelUp (Coveo’s internally built Learning Management System) to hear which cool, new features that will be deployed this week. 
  • The day is coming to an end! You’ve learned so much in a day, you look back and assess your contribution in cultivating excellence, already looking forward to tomorrow! Until then, you join your colleagues for a Smash tournament to celebrate your successes.

Ready to become our next intern superstar?
Requirements:

  • Currently enrolled in a degree in one of the following programs; Education Technology,  Human Resources,  Human Relations, Management with an emphasis on learning and development (or any related program). 
  • Strong interest in learning & development/Instructional design. 
  • Strong sense of ownership and self-accountability; always finding ways to learn and explore while keeping the end-user experience in mind. You have a continuous improvement mindset. 
  • You are proud of what you create; you strive to grow and are results-driven. 
  • You have good organizational skills and demonstrate attention to detail.  
  • You like project management and understand the value of stakeholder management. 
  • You have adequate english writing as communication skills ;  as in this role you will speak on a daily basis with english  stakeholders regarding complex technical and non technical topics. 

Do you also possess the following skills? That’s Great: 

  • You have a flare for visual design.  
  • You have an interest in technology and the SaaS industry. 
  • You have previous experience of eLearning tools, particularly Adobe Captivate, video and audio editing tools (e.g., Camtasia, Audacity), and Learning Management Systems or similar tools. 
  • Ability to manage competing priorities, work on simultaneous projects, and flex in a fast-paced, ever-changing environment. 
  • Strong communication and collaboration skills, and ability to manage up when encountering challenges. 

 

Why Coveo? 

An internship at Coveo is an opportunity to be part of a passionate, talented team that encourages you to see through your ideas and initiatives while working with cutting edge technology tools. This is not our first rodeo! We have been welcoming interns with us since 2008! It is important for us to support the next generation and pass on our knowledge and expertise to students. You will be entrusted with projects that meet your ambitions and you will be supervised by a coach who will impart to you a wealth of knowledge that only a workplace can offer you.  We work in a hybrid way and like to meet at the office at least twice a week to exchange around the coffee machine and enjoy the time as a team. You will of course be invited to participate in all of the company's activities. We can't wait to meet you! 

Join the Coveolife!

Experience comes in many forms but we offer challenges that meet your ambition; to enable you to learn consistently. 

 

We encourage all candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. 

Please note: Due to most of the team members being located in the province of Quebec and the internship being hybrid, we will prioritize candidates located in the p

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.

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Are you currently located in the province of Quebec or willing to relocate to the province of Québec for the duration of the internship? / Habites tu présentement dans la province de Québec, ou prévoyais tu déménager dans la province de Québec pour la durée de ton stage*
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