Intern - IT Help Desk Summer 2021

  • Montreal / Quebec City
  • Internships
  • Intern
See All Positions

You always find the solution?

You will become THE expert with a lot of software and hardware that are used by all Coveo employees. You will be the one that knows everything about what we use, our softwares as well as hardwares. We provide our users what they really need from the newest to the most popular tools out there. This is the perfect spot to work on the best and cutting-edge technologies. Plus, you’re always welcome to try, learn and suggest new solutions to the team!

There’s no typical day, but here’s a small idea:

  • You start the day by joining your daily team scrum where you will discuss the recent problems and wins
  • You then go through your emails and the tickets that you were assigned to: you plan your day ahead accordingly to the top priorities in order to be super effective
  • You enjoy your brand new computer in order to help you find a solution to your most urgent ticket 
  • It’s already lunch time ! You take some well deserved time off and attend a lunch and learn elaborated specifically for our cohort of interns
  • In the afternoon, you reach out to one of your clients (aka one of your colleagues) to know their availability of the day. You meet with them over Zoom to diagnose their problem. You provide them with a temporary solution before reaching out to the supplier to get a warranty repair
  • In order to help your team in the future, you document the problem and its solution
  • Later in the day, you reach out to your client in Colorado to help them with a problem using Go-to-assist of course ! 
  • Time flies ! Before ending your day, you have a last look at our ticketing system in order to prepare your next day. 

The go-to person

You are passionate about technology, in fact, you’re always the one to share the best news technologies to your friends. That’s also why they always come to you when they need help with their computer or when they want to buy a new tablet! You were the first to install Windows 10, you wanted to know everything about it before everyone. We will not judge you if you share that you have multiple computers at home just to test them and they all have different operating systems, you may also have a lot of equipment and cables scattered on your desk. You don’t fear MAC or Linux, you know they all have their strengths and weaknesses. As a plus, you speak both French and English.

In our team:

  • Internal growth opportunities within the team and the company, your effort will not be unnoticed
  • You’re welcome to share your ideas and opinion, we love to know what’s on your mind
  • A flexible work schedule, a real one!
  • Best of both worlds: we work hard in a relaxed atmosphere
  • Colleagues that love technology as much as you do

 

Meet a potential colleague & learn more about his day-to-day and the importance of his role: https://blog.coveo.com/have-you-opened-a-ticket/

Why Intern at Coveo?

Interning at Coveo is an opportunity to be part of a passionate and talented team working with bleeding edge technology. This is not our first rodeo! We have welcomed and accompanied interns since 2008! You will be entrusted with the development of projects worthy of your aspirations and ambitions and you will be supervised by a coach who will share with you a wealth of knowledge that can only be taught in a workplace. Of course, you will also be invited to participate in all company activities (all remote of course).

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!