Business Analyst Intern - Summer 2021

  • Montreal /Quebec city
  • Internships
  • Intern
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Business Analyst Intern 

Our team: 

Business Analysts (known as ‘Information System Business Partners’ here at Coveo - or ‘ISBPs’) collaborate with leaders of other teams to align, surface, and shape demand for all IS solutions.

As strategic partners, ISBPs help achieve Coveo’s overall technical vision & digital plan.

Projects you’ll have the chance to work on: 

  • Play a key role in helping us understand and build out our software catalog. You’ll work with team members from all across the Information Systems department,  to coordinate the corporate effort to document our vast tech stack. You’ll gain exposure to the inner tech workings of Coveo, and have the opportunity to collaborate closely with our Enterprise Architects on optimizing the way we manage our software ecosystem.

  • Help optimize our strategic cadences. As Business Partners, our ISBP team works closely with other teams across the company, providing software expertise & supporting technical initiatives. Our team is growing fast but is still pretty new to the scene, so we’re constantly iterating on our working methodologies and cadences (both internally and with our business units). You’ll bring a fresh pair of eyes to the way our team functions, and have the opportunity to help us standardize the way we work.

  • Take ownership of drafting our team’s approach to CSAT. Because we’re strategic partners for other teams, we consider other employees at Coveo to be our clients. We need to begin officially canvassing their needs & feedback, to help us tailor and optimize our service offering. You’ll have the opportunity to engage with this process, and put a process in place to capture that feedback. 

We want to hear from you if:

  • You’re a great team player. You’ll be working with many different people across the organisation, so great communication skills and a positive attitude are a must.
  • You’re diverse in your thinking. We’re looking for innovation, great ideas, and intelligent reasoning.
  • You’re willing to take the initiative and work independently - grab the freedom you’re offered and run with it!
  • You love synthesizing information, working outside of the box, getting into & breaking down complex concepts, and sharing your knowledge. 
  • You want an internship where you will be valued on a level with the rest of our team members. We’re looking for someone who thrives on challenges, and wants to experience what it’s like to be at the cutting edge of a fast-paced & highly successful organisation.
  • You excel at communicating in English. You can also write and speak French ? That’s great !

Extra qualities that will catch our attention:

  • You’ve interned in a SaaS company before, and have experience either in Customer Success, Business Analytics, or Business Relationship Management
  • You’ve interned in a role/company that gave you exposure to the process of implementing an Enterprise-scale software (e.g an ITSM, HRIS, or ERP)
  • Don’t have this experience? Don’t worry - drive, enthusiasm, & intellect are the most important qualities for any intern at Coveo.

In a typical day, you will:

  • Communicate with the ISBPs on the team - think team scrums, 1on1s to learn more about how each department works, and wargaming meetings to develop your strategies.
  • Be actively involved in the optimization of our systems & processes - as you document them, we want to hear from you on how they could be improved. Fresh eyes are always welcome.
  • Learn how departments function across the entire company. Our team works with every single team at Coveo, and you’ll get to capitalize on that diversity. You’ll gain invaluable business acumen as you learn about how our company works at the macro level, across all departments.
  • Be surrounded by bright, curious and respectful people, eager to learn from each other and help each other perform at their best
  • Have fun. Guaranteed.


Why Intern at Coveo?

Interning at Coveo is an opportunity to be part of a passionate and talented team working with extremely innovative technology. This is not our first rodeo! We have welcomed and accompanied interns since 2008. You will be entrusted with the development of projects worthy of your aspirations and ambitions, and you will be supervised by a coach who will share with you a wealth of knowledge that can only be taught in a workplace. Even if we are working from home, we still have many ways to connect; lunch and learn, 5 @ 7s, virtual coffee breaks, and games nights - to only name a few ! 

Send us your résumé - we’re looking forward to meeting you :)

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!