Workday Team Lead

  • Montreal / Quebec City
  • Information technology, Information system
  • Full-time
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At the forefront of world-class Enterprise Resource Planning!

As our team lead / analyst, you will be responsible for managing a team consisting of a Workday Technical Expert and a Workday Administrator. You will be the first to sequence, organize and distribute the deliverables among the members of your new, ambitious team and impact for Coveo’s Finance and HR teams. You will ensure the quality of the services offered, the satisfaction of your internal customers and the mobilization of the team’s efforts. In the end, your goal is to support the vision for your product and stay on the lookout for improvements.

Are you ready to embark on the journey as our Workday Team Lead Platform Analyst? In this role, you will become the centerpoint for maximizing the investment and use of this tool by our internal clients - business units. It is the bridge between user needs, capacity, development and maintenance of the platform. 

As a Workday Team Lead / Analyst, you will be trusted with the following scope of responsibilities:

  • Deliver continuous improvement for the Workday platform
  • Establish and share the product service offering
  • Stay on top of what the platform has to offer in relation to the needs of business units
  • Listen to the needs of business units to adequately respond to their requests
  • Build a team responsible for the Workday platform
  • Transmit the platform development vision according to customer requirements, as well as new features offered
  • Analyze user requirements and link them to the capabilities of the platform
  • Ensure the prioritization of platform evolution requests, so that it remains a coherent tool for business units
  • Positively influence the team work
  • Synchronize and organize the team's work
  • Lead discussions and promote exchange to create synergy within the team
  • Open and follow up on tickets with the supplier
  • Maintain liaison with the supplier and the integration partner
  • Monitoring of contract compliance with the supplier (SLA, performance, QBR)
  • Validate the quality of deliverables provided by the integration partner

Workday Superstar

We first and foremost look for a team and culture fit - Coveo prides itself on being a place for innovation, creativity and teamwork. If it sounds like you, we are ready to welcome you to our Information Systems department. 

Here is what will make your CV stand out from other candidates:

  • Knowledge of Finance and Human Resources team processes is an asset
  • 2 to 5 years of experience with the "Workday" platform (major asset)
  • Workday" Certifications (major asset)
  • Positive Leadership: Ability to lead a team in a positive manner while actively listening to its members to ensure that the team gets along well.
  • Excellent communicator, ability to translate business needs into technical needs.
  • Ability to make decisions
  • Organized, to ensure a logical flow of continuous product improvement, while maintaining a good delivery sequence for users
  • Initiative to act as a driving force for your team
  • Fascinated by the evolution of a product to get the maximum efficiency from it
  • Great openness and listening to business unit requests
  • Developed analytical capacity

We have a fit? Send us your cover letter and CV to join the #Coveolife!

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!