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Team Lead, IT Operations
- Montreal (Province of Quebec, Canada); Quebec City (Province of Quebec, Canada)
- IT, IS & Security
- Full-time
- Hybrid
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Own the backbone of employee experience through seamless IT operations!
What if every employee had the right tools, access, and support, exactly when they need them? As our Team Lead, IT Operations, you’ll enable a secure and efficient work environment by delivering reliable IT support, access management, and asset management services.
You’ll lead a team at the heart of Coveo’s operations, driving the standardization of technology profiles, automating employee lifecycle processes, and optimizing license and asset usage to support scalable, secure operations. This role is critical to enabling the business by ensuring core IT services run smoothly and effectively, helping Coveo employees succeed every day.
As our Team Lead, IT Operations, you will:
- Lead and develop a team supporting help desk, access management, and asset/storekeeping functions.
- Oversee daily operations, ensuring requests and issues are handled efficiently and escalated appropriately.
- Manage access provisioning and deprovisioning processes with a strong focus on accuracy, timeliness, and security.
- Define and maintain standardized employee technology profiles based on roles.
- Drive automation of onboarding, role changes, and offboarding processes.
- Monitor software license usage and asset lifecycle to optimize allocation, compliance, and cost efficiency.
Here is what will qualify you for the role:
- 5+ years of experience in IT support or operations, including experience leading people or key initiatives.
- Strong understanding of support operations, identity and access management, and asset lifecycle management.
- Hands-on experience with tools such as Microsoft 365, Okta, Jamf, Slack, Zoom, and Windows/macOS environments.
- Experience with IT service management platforms (e.g., Jira Service Management) and workflow automation.
What will make you stand out:
- Experience defining and managing role-based technology profiles.
- Strong analytical mindset with experience using metrics to drive improvements.
- Familiarity with software license optimization and usage tracking.
- Excellent documentation and communication skills, especially during incidents or service disruptions.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
