Solution Release Manager

  • Montréal, Quebec, Canada
  • Information technology, Information system
  • Full-time
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The guardian of everything new - never let your teammates miss out on a new internal release!

Our Information System team offers shared services to the entire Coveo team, and planning is our expertise! Does it sound like an interesting challenge? We would love to hear about how you could add value to this team. In collaboration with Solution Release Manager for Coveo Platform Releases,  the Corporate Solution Release Manager will plan, coordinate and monitor the deployment of new internal releases and changes.

Currently, it is everyone's responsibility to ensure the level of readiness of our business units when launching an internal release. We want to welcome you, our new Corporate Solution Release Manager who will help us centralize various follow-ups, implement and document the best release practices and measure our level of readiness for change.

This role will cover our entire internal business unit portfolio. This is your chance to have an impact and to ensure the effectiveness of our deployment efforts, which in turn have a direct impact on our efficiency and organizational health.

What will your day look like?

  • You start your day by participating in a Scrum meeting of one of the business units that are planning the launch of a new system. This lets you get a feel of the team’s requirements.
  • Afterwards, you jump on a video call with your key stakeholders in Information Systems to discuss the change management plan for launching a new software. Today the meeting is about a new internal communication tool. 
  • It's already lunch time! You attend one of our many social events at Coveo. 
  • When you get back from lunch, you make sure that the different business units are up to date with their training. At the end of the day, you will communicate the news that everyone is ready for the launch.
  • Then, your manager sets aside time this afternoon to make sure everything is running smoothly with the preparation for a big update launch. You discuss the dynamics between the units, the technical challenges ahead and the initiatives you might take to find the solution to your current challenges.
  • You end your day by documenting the progress you've seen today. We want to share as much as possible and give maximum visibility to guide internal stakeholders in your process. 

Do you have it in you? We're looking for someone who:

  • Has strong interpersonal skills. At Coveo, Solution Release Managers lead by influence rather than by control; building your internal network is a key aspect to your success. 
  • Is able to understand the big picture and adopt a systems thinking approach.
  • Enjoys taking initiative and is comfortable navigating ambiguity.
  • Is passionate about high tech and people. 
  • Has a strong interest in Change Management. Facilitation, training and communication plans have no secret to you.
  • You are a strong ambassador when it comes to endorsing a new product or system. You are comfortable learning on your own while exploring new terrain. 

Our ideal candidate would also possess the following traits:

  • Bilingual (French and English)
  • Some experience with a project management methodology (PMP, Agile) and familiarity with tools such as Jira and Confluence. 
  • Strength in facilitating groups, gathering information and process mapping in a clear and intuitive way.  
  • Real-world experience working with sales, IT, marketing and customer service teams in the software industry.
  • At least one project experience in change management, including building a change management plan - you will thrive in this role with a strong interest in this domain. 
  • Has experience and knowledge of software deployments. 

You read the description and you feel like you are the person we need?
Go ahead, apply and join the #Coveolife

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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