Salesforce Developer / Administrator

  • Montreal / Quebec City / Remote Canada
  • Information technology, Information system
  • Full-time
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As a high growth organization, Coveo is continually improving our Salesforce CRM platform in response to evolving business needs.  For over a year we’ve  had a team fully dedicated to the development and maintenance of our Salesforce CRM. Join them as a Salesforce Admin/Developer and help us step up our game.

As a Salesforce Admin/Developer you’ll be working as  part of team to 

  • Develop new solutions and automations on Sales and Service Cloud using declarative and programmatic capabilities
  • Provide level 2 support to business end users
  • Migrate business users to Lightning
  • Develop integrations with other enterprise applications
  • Maintain overall system health and performance
  • Manage security and user access

Wondering what your days would look like? The days and challenges change constantly at Coveo, but here's a good example:

  • You start your day by preparing your morning elixir from one of our many coffee machines or from home!
  • After that, you jump on a scrum call with your team to discuss the status of work you’ve been assigned in the CRM sprint
  • Once the scrum call is over it’s time to focus on the work you’ve been assigned in the CRM sprint and moving it through the development cycle
  • A blocker arises so you reach out to your team on Slack to clarify and discuss possible workarounds
  • Well-deserved lunch break! If you feel like it, attend the lunch & learn that our new BI architect has prepared for the rest of the IT / IS department
  • After lunch you attend the Service Cloud Lightning Migration Project team meeting. You’re an integral part of the team who’s responsible for migrating the Customer Support department to Lightning
  • End your day by replying to a few emails, updating the status of JIRA tickets and documenting deployment steps in the deployment workbook
  • Rest well because tomorrow will be just as engaging and interesting!

What are we looking for concretely?

Here is what will catch our attention:

  • You are a certified Salesforce Administrator and/or Salesforce Certified Developer (Platform App Builder or Platform Developer I certification)
  • You have previous experience as a Developer with  object oriented, scripting languages (Java, Python, PHP, javascript) 
  • You have experience using JIRA
  • You are collaborative and have strong communication skills (written and verbal) in English; French would be an asset
  • You are a critical thinker and love to solve problems
  • You have a minimum of 2 years experience working as a Salesforce Admin and/or Salesforce Developer

Does that sound like you? If so we want to talk to you! Hurry up, send us your resume and join the #Coveolife!

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!