License Manager

  • Quebec, Canada
  • Information technology, Information system
  • Full-time
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The Coveo Relevance Cloud connects to a plethora of enterprise systems to deliver relevance at every touchpoint. This access to data owned by our Customers in highly regulated industries means that Coveo has a duty to safeguard that information from malicious actors and to process that data in accordance with the requirements of applicable laws and standards. In other words: this is the major leagues!

A cornerstone of the Coveo Experience

In this brand-new role, you will have an opportunity to be the first at Coveo to manage global licenses. This includes developing and implementing license management processes, monitoring and tracking existing licenses, managing the growth of licenses and consumption, as well as optimizing license costs. ​You will be working in alignment with various teams such as Access Management, System Administration and Procurement. 

Let’s start with your to-do list. In this role, you will be responsible to:

  • Collaborate with the Procurement and Finance team on the purchasing process of new tools and systems to integrate into new license management processes.
  • Collaborate with your teammates in the IS departments , especially Information Systems Business Partners, who are the best spokespeople for their departments at Coveo like Finance, Procurement, Sales, and Administration.
  • Prioritize and manage a variety of requests coming from internal teams.
  • Manage each life cycle: Analyze licence usage and implement license usage policies 
  • Setup new solutions according to the internal security and management policies
  • Create and maintain regular reports for license monitoring and optimization using the reporting tool of your choice
  • Manage the generation of software license keys for various orders as they come and the tracking of license key expiry
  • Ensure data in business systems and tools related to licensing and delivery is maintained

When IT and Business cross paths!

Highly engaged and collaborative, you thrive in an agile, fast-paced environment. To be successful in this role, you likely have a business analyst background with excitement for project management, technical and operational know-how. What’s more?... Maybe even some developer skills or interests in learning! We are here to support your learning and development.

We want to get to know you! A personality fit and your drive will make our first impression, and this is what we look for first…

  • 1-3 years of enterprise with license management in a fast-growing organization 
  • Education in Management of Information Systems / Business Technology Management (BTM) or similar is a plus
  • Strong communication skills for both business and technical audiences
  • Excellent writing skills and the ability to create clean documentation for your coworkers to use!
  • Effectively measure adoption of licensed software to implement real-time changes and optimize the costs.
  • Strong ability to roll up sleeves to get things done. We live by the motto of extreme ownership! You are self- driven and motivated individual 
  • Understanding of software implementation and licensing

These will raise our eyebrows, and we consider it an asset:

  • Strong understanding of software technology, licensing, compliance, and controls with ability to understand and interpret nuances of software license agreements and contracts.
  • Must be comfortable working across all business functions at every level from individual contributor to C-Level executives, and possess strong analytical and problem solving skills.
  • Ability to exercise independent judgment and to lead, influence, and team-up  with others.

Do we have a fit? Swipe right!

More importantly than anything else, we are looking for someone passionate about processes and the customer experience. You like what you see? Send us your CV convincing us that you are THE candidate that we shouldn’t let get away. Join the Coveolife!

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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