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Our in house expert.
The shared services team is involved in projects from inception to realization. They work with teams from different departments to implement complex changes.
As a Business Unit Consultant, you will look at the micro level of projects and operations. Which people are involved, the timeline, their processes and find solutions to make the process more efficient. You will develop a deep understanding of how the process is set up within the system, how the change impacts the people/teams, what change management and enablement is needed to make the change successful.
Summary of the job :
- Solve critical business problems internally.
- Work with all business units, acting as an unbiased guide.
- Conduct current and future state analysis.
- Transform technical language into digestible content.
Days are not the same at Coveo, but to give you an idea, you will :
- Ensure that the correct individuals from all affected departments are included as part of the project team.
- Take a deep dive in business processes, workflows and technology.
- Determine the current state and recommend a future state.
- Performs a gap analysis to clarify the project scope.
- Work with Enterprise Architecture to determine which systems in our tech stack are best to solve the needs.
- Stay engaged throughout the entire project lifecycle to assist with requirements clarification, change management, and review UAT and training material.
Skills and personality
Are you passionate about tech and are you up to date with everything that comes out on the market? Are you motivated and is your head full of ideas? Are you known for always being in solution mode? Do people around you always feel that things are moving forward? Is collaboration second nature to you? Creativity, open-mindedness, curiosity … Do you have it all in your DNA? You do not shy in front of complex problems?
Does the previous paragraph resonate with you? Great, so here is what will catch our attention when reading your resume:
- At least 5-7 years of experience working with multiple BUs.
- Exposure to technical debt, migrations, system admin and Software life cycle.
- Understanding of how changes impact a business.
- Curious about the subject matter.
- Good understanding of process mapping.
- Acute sense of planning.
- Great interpersonal skills.
Do you think you've got what it takes to make this role a reality by bringing your own flavour to it? We don't expect you to tick all of these boxes! Your passion is your greatest asset and we recognize that your skills can be cross-functional.
Send us your candidacy, we want to know more!
Join the #Coveolife
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.
