Solutions Architect

Canada
Professional Services
Full-time

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The Trusted Advisor that Helps Transform Businesses

The mission of our Professional Services team is to integrate Coveo’s relevance technology into our customers’ digital experiences. As a Solutions Architect, you’ll be the trusted advisor our customers need to fully understand their pain points and translate the business needs into technical requirements. You thrive at seeing the full potential of Coveo’s technology and the impact of delivering breakthrough digital experiences.

Every customer has its own challenges, but with you on their side, they’ll have access to the best practices, and trust that their requirements will be enhanced, all while being guided in the design, planning and governance of the project.

There won’t be two days alike in this role, but one might look like:

Always start with a cup of coffee. Then, hop on an intro call with a couple of business stakeholders on a new project. You enquire about their business operating model and executive priorities and already show flashes of greatness to them with your clever observations
Then, a robust conversation with the customer’s support delivery team. As one of the most important bridges between customers and the company, you help them align their business goals and technology architecture standards
After lunch, you have a meeting with a business analyst at another account to proactively discuss and identify opportunities for improvement and best practices in terms of people, process, and technology. You get to shed some light on specific issues that are in the way. The project delivery team will thank you for this
You spent the last few weeks working on business goals that are in line with business context and priorities for this new client. You finalized the major milestones and the plan on tracking, monitoring, and achieving the goals with a solution architect yesterday. You’re the presenter today and your prep is killing it
Collaborate with Coveo product management on new features, release schedules, and provide customer feedback to influence the product roadmap
Manage the Kanban boards and ensure requirements are clear and properly broken down into actionable items for technical resources
End your day working with the Coveo customer success team ensuring that past implementations went well and derive best practices for future implementations

Natural Born Problem Solver...

The right candidate will enjoy the intellectual challenge that every customer brings and deeply cares about helping them reach their business goals, by ensuring the right technical solution has been implemented. They will have spent the last few years in a client-facing role within a technical environment, having developed an ease at understanding and communicating the clients’ needs.

Here’s how to impress us:

Bachelor’s degree in related field with at least 8 years in business and technical analysis/architecture roles
Experience in SaaS implementation projects from a Professional Services / Consulting standpoint
Possess strong organizational skills with experience working with Agile methodologies
Advisor mentality and willingness to participate in the full project life cycle: Requirements Gathering, Analysis, Design, Configuration, Testing and Go-Live
Excellent communication and presentation skills from technical to C-suite customers
Entrepreneurial spirit: you feel you achieve so much more by working along with a customer or partner than alone between four walls.
Consulting and/or client facing experience, understand the importance of timely communications and see value in collaborating with colleagues to find the best possible solution
Demonstrate strong leadership and ownership qualities during a project. You have the ability to prioritize and work under pressure in a structured, resourceful and thorough manner
Experience implementing, integrating, and working with hosted and cloud solutions including Salesforce, Jive, Confluence, Jira, SharePoint, and MS Dynamics
Experience with Salesforce and/or ServiceNow a big plus….Certification is ideal.

We have a fit?

Send us your resume and let’s start a conversation on bringing relevancy to our clients with Coveo’s technology. Join the #CoveoLife!

Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.

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