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Lifecycle Operations Manager
- Canada; Montreal (Province of Quebec, Canada)
- Customer Success
- Full-time
- Hybrid
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Own the engine behind customer growth and retention
How do you turn complex customer journeys into predictable growth? At Coveo, we’re scaling our Customer Organization to drive stronger lifecycle execution, from onboarding to renewal, with clarity, consistency, and impact.
You’ll sit at the heart of this transformation, building the operational backbone that enables Technical Success, Account Management, and Sales to engage customers at the right time, with the right insights.
As our Customer Lifecycle Operations Manager, you will:
- Design and operationalize lifecycle frameworks across onboarding, adoption, expansion, and renewal
- Build scalable playbooks that guide account teams on when and how to engage customers
- Track customer health signals (usage, adoption, entitlements) to identify risks and growth opportunities early
- Ensure renewal readiness by providing actionable insights and visibility across the portfolio
- Partner with Revenue Operations, Product, and customer-facing teams to align lifecycle execution with revenue goals
- Continuously improve lifecycle processes, automation, and customer relationship management (CRM) data quality
Here is what will qualify you for the role:
- 3–6+ years in Renewals, Customer Success Operations, Revenue Operations, or lifecycle management in a SaaS environment
- Strong analytical skills with experience working with customer usage data and lifecycle metrics
- Experience supporting renewals, subscription models, or customer lifecycle programs
- Ability to build and scale operational processes across cross-functional teams
What will make you stand out:
- Experience in enterprise software or artificial intelligence (AI)-driven platforms
- Familiarity with consumption-based or hybrid subscription models
- Experience building lifecycle playbooks, health scoring models, or renewal frameworks
- Strong knowledge of CRM and revenue systems, with a focus on forecasting and reporting
Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
