Commercial Training Instructional Designer - SaaS Environment

  • Province of Quebec / Province of Ontario (Canada)
  • Enablement and Education
  • Full-time
  • Hybrid
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Turn learning into a positive daily experience!

As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a multidisciplinary team of individuals who are as passionate as you are! Your role is pivotal in developing pedagogically sound content that empowers our Commercial teams (Sales & CX), customers, and partners to fully leverage Coveo solutions. With a rigorous and innovative mindset, you'll simplify complex concepts and adapt seamlessly to evolving priorities. As part of our Global Enablement team, you'll contribute to scalable, learner-centric content that drives success for our customers, partners, and employees, supporting company growth.

Your key responsibilities:

  • Collaborate closely with SMEs to develop primarily enablement learning material designed for our internal revenue generating teams (e.g.: onboarding, product enablement and selling skills), partners and customers that are both engaging and meet business objectives.
  • Collaborate closely with other enablement team members and other teams across Coveo to understand the audience, their priorities, and what formats and strategies will work best to bring them valuable information quickly and efficiently.
  • Conduct thorough needs analysis, recommend learning strategies and blended learning approaches, as well as appropriate activities to achieve learning objectives.
  • Create new enablement material in a variety of delivery formats for new and existing courses and programs.
  • Analyze learning material consumption and feedback data to help prioritize ongoing enhancements.
  • Create (and at times facilitate) courses for both our facilitators and our LMS.

Here is what will qualify you for the role:

  • A bachelor’s degree (or any higher diploma) in marketing, business-related field, instructional design, educational technology or any other related field.
  • Minimum of five years of experience in instructional design, with a focus on customer-facing and sales material, including instructor-led and facilitator-led training OR at least 5 years of experience crafting and presenting product-based narratives for business audiences. 
  • Experience designing content for SaaS companies - even better if you have experience in search, customer service or commerce platforms.
  • Strong communication and presentation-building skills, the ability to explain complex concepts clearly and intuitively, and a passion for sharing ideas collaboratively.

What would make you stand out:

  • A deep understanding of professional  learning principles and the ability to use Bloom’s taxonomy to create learning objectives and assessments.
  • Proficient with typical learning technologies and tools for audio/video recording and editing (Adobe Premiere Pro and Audition, Camtasia), visual editing (Figma, Adobe Illustrator and Photoshop), animation (Adobe After Effects), course creation (Adobe Captivate, Articulate Rise and Storyline, PowerPoint), and content management using an LMS.
  • Experience managing projects from planning to deployment using Agile methodologies.
  • Familiarity with project management tools such as JIRA, Confluence, and Asana.

Do you think you can bring this role to life by adding your own color to it? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

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